Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
The care and attention for my flight was great. The seats were not as comfortable.
I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket
Pleasant service from the crew. Arrived early. Efficient boarding and deplaning. Great job!
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
They changed my flight 5 hours before it took off and changed my connecting airport messing up my entire 1st day in Japan.
The next flight, Frankfurt to Washington, was the slowest most disorganized boarding and due to that flight was 3m min late and people missed connections
The Frankfurt airport is just not that easy to get around. Having to get from one end of the airport to the other when it was not well marked was a challenge. The flight itself was fine. I would fly with United again.
service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus
We fly to Ecuador frequently. Checking in is usually a hassle because most United agents take some time before they can verify that my passport doesn't require a visa to Ecuador. This time the process was even longer due to the cyber attack. But she was really nice to us. So glad we brought plenty of snacks to supplement the 3 flights from SEA to GYE.
British Airways canceled my flight and I had to fly on Lufthansa the next day. What a garbage airline 🗑️
3 hr delay. No water given while on the plane for 3hrs.
Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.
I am 70 with carry on bag. Was told to go down two flights of stairs the had to climb stairs at rear of plane. Skywalk to front of plane was not offered. I was in row 26
I’m appreciative that the crews were polite. I didn’t eat the food due to my nutrition plan.
Flights were in time, everything was organized, food was really good!
Experience was probably the best I’ve had on BA for a long time. Only thing is A380 is old now and it needs upgrading. The en re attainment screens are very small and the touchscreen barely works.
Disaster out of City Airport with our flight cancelled and very little help.
The flight was not too long, so entertainment and food were not applicable, but the crew was really nice and kind. The flights left 30 minutes late but either made up the lost time or it was calculated into the flight time, which was very important for people who connected to another flight at that huge airport.
The checkin experience was terrible. Once we got to the counter, it took them 40 minutes to check us in. Nothing complicated. Just 6 boarding passes and two checked bags.