basic and only minimum of service, they offer nothing special
friendly and professional cabin staff... seems cold and a bit aloof...
delayed and the cabin crew was like trainees.. a bit careless and not so pleasing to their job
Good. Please add a non- applicable category to your questions.
Crew's attitude can be better. I asked one crew member to help to put carry on baggage into overhead bin, but he was not willing to help. I needed help because my height is short. His attitude was bad.
Boarding was good. It will be nice to have beer anytime. I asked for a beer at tea time & I was refused. Quite disappointed
Good experience but could be better for people with injuries and needing extra assistance
It was a good flight. I would highly recommend it to family and friends.
Amazing crew, excellent food, business class seats seem a bit dated but are super comfy even for a very tall person. If continuing onto Taipei, the stopover in Bangkok is a bit annoying (queue at security) though the lounge is decent.
Only one Hindi movie from LAvto Taipei and same movie from Taipei to Singapore Really horrible and we call it entertainment???
Could had been better if they include in their menu some western food.
Attentiveness by crew was very good. The seats were uncomfortable seemingly too hard with inefficient cushioning. This was verified with my traveling companions. Also the incline button was inoperable.
A great flight experience - great seats, lots of ROOM for legs & in the aisle. Great attendants! My flight cost me the same as ZipAir, the website was WAY less confusing & wonky - this will be my 1st choice for my next Japan trip. Very pleased / well cared for.
Checking in was hard because we had to enter our middle name with our first name and wasn’t told to. The representative from underpricer investigated it and called me back. We were very appreciative for him.
Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.
Too bad the plane didn't work after we taxied out to get in line for take-off. We went back to the gate and waited for almost 90 minutes for them to find a plane that worked. Waited another hour to board. When we got to Rochester we waited for over an hour for our bags to appear. The agent said they only had three people working to load and unload baggage. A one hour flight took an extra four hours. It would have been faster to rent a car at JFK and drive to Rochester.
Good, not excellent. We’re not informed about mattress pads in business class. My partner ordered food and didn’t get it
The self-baggage at Narita provided by JAL only worked for half my baggage, but the staff present at the counter were very quick to provide assistance. When I arrived in Vancouver, after waiting for ~25 minutes at the baggage carousel, a staff member with a JAL badge quite rudely came up and told me that there was no more baggage coming to the carousel, and I should double check that the baggage that wasn't mine, just in-case my baggage had somehow changed into a different one. After ~3-5 minutes more baggage came out onto the carousel, which included mine.
everything was great except for the plane itself looking worn out.
It was great, but the wifi service was very hard to pay and I barely could use it during my trip. The seats are also a bit tough for tall people (economy area). Other than that, it was a pleasant experience.
When comes to Taiwan airlines China airlines is the best rest are pure trash
flight delayed 45 mins - missed connection - 1 hr layover became 8 hr layover waiting for next flight -
Fast boarding flight on time boarded plane back to front instead of stupid zone groups like US airlines do...
Baggage delayed for 2 days and still chasing for reimbursement of basis items. Very horrible customer care service.
Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service
Meal options for vegetarians can be provided… Nothing was offered for me for dinner.. crew just said no vegetarian option available and did even bother to provide any alternatives or something to eat.
Cathay has a great reputation, though it's baseline economy seating is nothing to write home about (and SE Asia flight passengers sometime lack 'routine stateside' etiquette). On the other hand, food was great, flight attendants were nice, and price was very good~
My sister and I were booked on flight CX844 from Hong Kong to New York, following a layover from Hangzhou. The scheduled layover was already over 7 hours, and the flight to New York was set to depart at 2:00 AM. At 11:00 PM, I was informed that the flight was delayed until 6:45 AM, significantly extending an already lengthy layover. I spoke with a representative to inquire about rescheduling or hotel accommodation, but she rudely insisted that company policy only offered a $150 food voucher, which was unhelpful as I had already eaten and most places were closing. She refused any alternative support or access to the Cathay Pacific lounge to make my wait more bearable. As a loyal Cathay Pacific customer, flying with the airline every year, I was deeply frustrated not only by the delay but by the poor service and unprofessional attitude I encountered. I believe this situation could have been handled with more care and flexibility.
It would be nice if they could have a choice of both gluten AND dairy free menu. Lots of people have problems with BOTH. I also could not get on their website to check. Phone verification issues etc( not all of us have our phones on roaming. I tried over an hour!
Cathay was not the problem. The problem was the customer service from Kayak/Underprice. Will never book through Kayak again.
Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device
The free snack options are pretty pitiful for a 2.40h flight.
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.
Liked the size of seats. Not much food offered given length of flight.
The boarding was at a dual gate hallway and there was only one spoken explanation about which way to turn to board the correct plane. It wasn't marked visually at the split in the gate. The phone charger did not work at my seat. The temperature was quite chilly throughout the flight and the recorded announcements were extremely loud for a small plane.
I did like the service and the flight was pretty smooth, however I'm tall and leg room was complicated, the bathroom did not have soap and the default snack was quite deceiving and small
We were sent via the ac app to a wrong gate. And then got a boarding message to the original gate. Had to run through the airport to get to the gate just in time. Were they purposely trying to trick me? The day before flight was sent a message for free change of flight. Kinda suspect they oversold the flight.
The Air Canada staff at the gate in Newark were fantastic and so very helpful!!!
It got to my destination on time. However I don't want to fly Air Canada again. The seat I reserved when I booked was somehow lost by the time of checkin. I specifically purchased a window seat so I could see outside, but the flight attendants made me close my window the whole flight (even during normal daylight hours over Canada), which was disappointing and also made my jet lag worse. Also there were no vegetarian meal options.
The crew and food were very good. The plane was dirty..
The flight attendants were lovely - very warm and kind. Really appreciated it.
Crew great, flights departed early. Is was a good travel day.
Having the take off and boarding postponed back and forth a few times was unsettling. The crew wasn’t all that friendly and attentive. Washrooms were filthy from the beginning. Like it never had been cleaned.
