Had a crying baby and a toddler behind me so it was difficult to get comfortable. Searing was tight even for a relatively small person like myself (5’8” 155). Fast flight but arrived so early the gate assigned was still occupied by another plane so we had to wait for about 20-25 minutes to get reassigned to a new gate and get over there.
Best part: It’s operated by All Nippon Airways. It’s quite literally comfortable, reliable and respected from boarding to landing each and every time. It’s perfection without extremity in lavishness — it’s how flying should always be!
Plane still had screens for watching movies. Good selection too.
The care and attention for my flight was great. The seats were not as comfortable.
Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.
Flight was on Lufthansa, a United partner, after United cancelled our flight TWICE, and was great. Would fly Lufthansa anytime!
I am not an electronic savy. I don't know how to maneuver the APPS for services. Why can't I just buy food without the apps.
service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus
Left late after one day delay. Even after we were called to board we stood in line for 30 minutes. Seemed disorganized.
They opened my checked bag and even though my lock was tsa approved, they loose my lock and left my bag just like that. Incompetent people, very upset about it. I’ll try to avoid traveling with united
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
Bathroom was out of service. Had to pay for everything
The front toilet was out of order - which resulted in a late departure from Gatwick and therefore arrival in Cagliari for the return leg - this was then compounded by ATC issues which resulted in our flight back arriving 2 hours 40 mins late. Frustratingly this was the same problem that had resulted in our outbound flight with BA being late the week before - and then the other two toilets went out of action at 30,000ft - also resulting an i delayed arrival.
Everything was excellent except I could not check in online. The app kept denying me. So I checked in at the airport and the person was super polite and helpful. Very nice all around.
It was a great experience. I did find that some menu options were not available, which was a bit surprising, but over all a wonderful experience.
Tv screen didn’t work asked twice and never got an answer. 10 1/2 hrs no entertainment screen
British airways canceled our connecting flight then sent an email 1 day before. Didn't offer us any comp for our flights or anything.
Pretty good flight in general. Connection in London was extremely slow. The security was slow and understaffed. It took 35 minutes to get through and it was not even crowded.
The crew were friendly and helpful, really appreciated. The food was pretty nice. a smidge more leg room would always be welcome but when you buy cheap you get what you get :)
Terrible. The flight out from EWR to FCO was canceled last minute. I had to reschedule to fly out of JFK instead of Newark. It took an hour and a half to drive to JFK, and the line at the airport was multiple hours long. On the flight back from FCO to PHX, my connecting flight in London was missed due to a delayed departure from FCO. British Airways was not able to get us out of London until more than 24 hours later. During our trip, we found out that my wife's father was terminally ill in Illinois, and we tried frantically to get the flight back rerouted to ORD. She was put on standby and approved for standby, but when she got to the gate, she was denied the flight. When we got back to PHX, we found out that her luggage was not on our plane to PHX and was still in LHR. The bag was eventually recovered in ORD. My wife had another flight scheduled out of PHX to ORD the day after we were scheduled to arrive in PHX so that she could see her father before he died. That flight was missed, and not refunded. She had to schedule another flight put of PHX on Saturday, but by then her father already died. Everything about this experience was terrible.