It’s been awhile since I have traveled on United. I, along with my family who were on the flight noted how smoothly everything went . Boarding, flight crew and service was excellent.
Smooth flight. As always dinner could have been more generous. Breakfast was great.
The fight didn’t happen because I was rerouted to Trinidad as previously explained.
Not the best. Mean. Didn’t give any value to me being a united silver member and lots of attitude.
The bag drop personal were not helpful. There was no food on the flight. Boeing aircraft, lousy as always. Everything else was fine.
My experience was medium staff where great I dislike flying in triple 7 seats very uncomfortable and no room on jet all the rest of the flights where great
Had a crying baby and a toddler behind me so it was difficult to get comfortable. Searing was tight even for a relatively small person like myself (5’8” 155). Fast flight but arrived so early the gate assigned was still occupied by another plane so we had to wait for about 20-25 minutes to get reassigned to a new gate and get over there.
The care and attention for my flight was great. The seats were not as comfortable.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
They changed my flight 5 hours before it took off and changed my connecting airport messing up my entire 1st day in Japan.
Gate closed way too early - over 1 hour before departure. Put onto next flight. Ticket had been changed without notifying us.
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Food was average. Better headphones seats were average at best.
everything on the flight was a great experience except the food could have been better!
It was good overall. Entertainment was ok, one of the TV screens had issue. Bit old plane but leg space was good. Overhead luggage had good space. The worst part was experience at Heathrow airport, it was total chaos.
The crew will not help you with the overhead bin even if you are business class. If they do, there's always the sentence " we are not supposed to lift anything".... To charge for seat assignment in business class is nothing short of money grabbing/ ripoff. The ground service in London is better than Vancouver, which was atrocious.
Overall American Airlines are good. For a long haul flight I would have appreciated if they had offered water durning the flight, as they don't provide individual water bottles. I applaud their recycling efforts onboard.
Experience was probably the best I’ve had on BA for a long time. Only thing is A380 is old now and it needs upgrading. The en re attainment screens are very small and the touchscreen barely works.
The onboard service makes it extremely difficult and slow to go to the toilet
Great crew! Average flight. T5 at Heathrow is not such as nice experience compared to other major International airports.
