Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
Everything good until we waited for jet bridge at SFO. Then pilot gets on speaker & said it won’t reach plane- too short, need to go to different gate. Then 5 min later, adjusted plane/jetbridge & all ok?!?
Checkin was painful and slow! Lady didn’t seem to know what was going on and couldn’t explain the delay. Seemed ahe couldnt see the computer scree and we couldn’t hear her talk through her mask.
Seats are smaller and harder than other airlines we have travels with. Food was edible but no good. The sandwich was the only thing I would eat again. They did have a lot of movies to watch.
They canceled our flight and left us stranded to figure it out
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
We had a 90 minute delay due to equipment failure that was detected just before we took off. United rebooked my connecting flight.
Preferred the UA flight compared to the Air India. The seats were more comfortable and the food was good enough.
service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus
We were traveling as a family of 5 and they refused to seat us together. There were entire rows open, and my 13 year old daughter had to sit alone. Ridiculous!
