online check in was not available so i had to get to airport extra early. The flight was delayed and my luggage was lost. I had an argument with the person behind me who wanted to keep her bag on the floor and not allow my seat to recline on a 9hr plus flight. So overall, lots and lots of areas for improvement.
Flight was on time. Boarding was smooth. Flight attendants were friendly and efficient. Entertainment system was broken for all passengers on the left side of the aisle. I would prefer if meals were not served on red eye flights. No one should need to dine at that time and it is disturbing for those passengers trying to sleep.
Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
Excellent service despite turbulence during the flight. Flight attendants were remarkable!
Our flights got changed from United to Air Canada and our purchased seats did not get transferred so we had to pay for seats twice. I brought it up with Air Canada and they stated I had to go back and chase it with United. The united seats were $21 Canadian each and Air Canada were $56 each so we have paid $77 for each seat. Very unhappy
The plane pushed back from the gate on time. However, it stopped on the ramp, and we waited for over 20 minutes before the aircraft pulled back to the gate. Apparently, something of importance had to be removed from the aircraft by the gate agent. I found this to be odd. The delay was not significant, but I felt that whatever was on the aircraft that had to be taken off, should’ve been done before we pushed back from the gate.
My suitcase was completed destroyed. The top part is broken and unusable now.
I just got back from a trip with 3 flights each way. The flights were good and we were happy with out experience. There was one steward on our first flight that was harsh and grump with passengers. It did not leave a good impression. All of the other flight crews were great on the other five flights.
headphone jack didnt work for the first flight and not much variety
Change cabin crew assisting business class. Not taking care, ignoring requests and calls. Never had such an experience in business class.
Bad. After 3 hours on tarmac, flight got cancelled. No assistance whatsoever from BA.
We arrived late to London, and consequently were 5 min. late to be allowed through security for our next flight. Even though dozens of people missed the same flight, BA did not radio ahead to hold open security for an extra 5-10 min. to allow people to get on the flight. This caused an additional 6 hour delay in London after waiting over an hour in Customer Service to get rebooked. They did not have enough staff on hand to help people in a timely manner. Not at all happy with the BA's customer care or customer service.
All service prior to the flight was terrible: online check-in not working, no customer service tel,, multiple airport scanners not working, A huge mess.
The entertainment selection was ok, but overall not bad! The crew was great.
Good crew and boarding process. Horrible food and one of the most uncomfortable aircraft seats I have ever sat in. The cabin temperature was warm which made it hard for my family to sleep.
everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.
When i booked my flight, my ticket shows that i have 2 pieces of luggage allowance. Once i got into the check in, i was informed that i needed to pay extra for my two suitcases, and was put into a very precarious situation, I had to pay close to £200 for my two suitcases and these were not extra burgages, I felt extremely disappointed. In case i never had the kind of money, it meant that i would have missed my flight
Great room between the seats, food was excellent, very comfortable overall and could have stayed on the plane even longer
The information in the airport, and the app was different. Be aware. Different terminals in Stuttgart, so we had to walk a lot. It's a small airport so it wasn't a big deal, but it was ludicrous to see the error in the app.
Delayed flight due to lack of crew caused me to miss my connection
