Good communication regarding any updates time of flight and flight delayed. The fight was delayed by two and half hours at eleventh hour. That was unexpected, especially when you international passenger.
The service was excellent. The quarters were a little cramped in Economy, and we had to exist there for 18 hours.
It was very nice. I will try to fly with Qantas whenever I can.
We paid for business class seats for the comfort that comes with that but couldn’t use the bathroom as it was full all the time.
Good - better than other airlines in terms of food and seat comfort.
Flight is overpriced. Quality of service is poor. Constant delays. This flight again was multiple times delayed. The relaxed and careless attitude of staff is appalling. People are busy and it does matter if we do things more efficiently than chilled out. Once the flight was ready to depart we had more delays due to the careless approach of boarding passengers. Food is highly processed with limited options and super unhealthy. Leg room is shockingly bad. Even the biz class is pretty bad. Coupled with the horrendous prices Qantas only benefits given Australia is their home market. Otherwise they are not competitive at all.
Great flight and attendants. Seating is a bit weird. The extra price seats aren’t too worth it.
Don't irreparably damage my luggage, don't stand around talking in the kitchen area of the plane when a passenger is waiting to speak to you, don't run out of a meal selection so have me end up eating bread for dinner. Lastly, regarding the code-share flight from DFW to JFK....STOP PARTNERING WITH AMERICAN AIRLINES - THEY ARE THE WORST AIRLINE IN THE WORLD! The delay, followed by another delay, followed by disorganized boarding, followed by stale snacks fit for a rodent, followed by a pilot who literally slammed the plane onto the runway when landing causing quite some concern among the passengers.
The crew was very helpful to my family, especially when my daughter became sick during the flight. Will fly with them again.
Too many passengers are bringing on too many large items as part of carry on baggage where it should be checked in. This is not the fault of Qantas but the stupid mindset passengers have now about trying to bring anything and everything on as carry on luggage where it should be checked in.
The Flight was delayed in 2,5 hours. 1 hour inside the airplane then we passangers were not allowed to receive food as the local regulariam determines (for delays bigger than 2 hours)
Four handbag storages were damaged and sealed, limiting the space to store our things in the plane.
It was fine. no food or entertainment , but was only a 40 minute flight.
The boading process was fine. Had to wait for bus from tarmac to terminal. Had to go through 2 or 3 security checkpoints in Lima to make next connecting flight.
The sits were very hard and after an overnight flight my back was hurting. The food was very bad and poor quality, I was very hungry but I could not eat the food, I tried but the it was so bad , I don’t think my dog would have eaten it either. No kidding?!!! The Crew was lovely, the bathrooms were spacious and the entertainment was good. When I arrived in Madrid I was given the incorrect instructions by the woman who was at the desk for connecting flights information for LATAM airlines. Due to this I missed my flight and my luggage was lost. Consequently I had 3 passport checks and security checks in and out of Spain!!! The terminal T4 and terminal T4S are a different thing And they are very far apart. My flight was scheduled to exit at T4S and they send me to T4, I went to T4 they send me back to T4S and I had yo take a train and check in and out this time I was exhausted and wanted to cry. Eventually a crew member of LATAM felt compassion for me and saw my predicament, she said I had no time to go back to terminal T4 again so she rescheduled the flight. My baggage was lost and I had to go to try to find it at midnight. It was a real nightmare. Just thinking about it makes me angry. This Airport in Madrid is not easy to navigate, so please give people some real assistance and assurance. I SHOULD have not missed my flight There was plenty of time. It was miss information of people who don’t care, don’t read and don’t listen and unfortunately that is their job. Not happy at all
The crew was super friendly and respectful, they made me feel well all the fly , thanks delta
The crew was amazing. The best in the last times. Great group of people.
TAM is a real disappointment. We had to jump on a crowded bus for a 6am flight - although there were at least 15 available fingers that could have been used by our plane. Then, we were placed on row 30 - the last row of the plane, despite having purchased the tickets a long time ago and being TAM gold plus members. Note: worse seats on the plane. Great way of rewarding your frequent flyers TAM ! I now remember why I stoped flying internationally with TAM and moved to American, United, Swiss, Lufthansa and BA. TAM has no respect for its customers.
They offered food. The crew passed by again offering water. I enjoyed the two seating section. I think is very comfortable instead of the three seat way, unless you seat in the middle; which it's not bad, but I wouldn't prefer. All and all, I think the lay out of the seating rows are better than other airlines so far( I haven't tried many anyways). The lay out makes the getting in and out to use the restroom less uncomfortable and cramped. First time flying with Latam. I will fly with them again
I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go
Bathroom was out of service. Had to pay for everything
First flight was 2 1/2 hours late. Had to wait in line on the tarmac for 45 minutes to finally board. Missed connection. Had to wait in line another 2 1/2 hours to get booked on another connection the next day. Another hour wait to get a hotel room for the night. 1 1/4 hour wait in 55 degree temperature for hour bus ride to hotel. Hotel ran out of food. Miserable performance by BA. This is being written while waiting for bus back to Heathrow.
We didn’t flight with British Airways because the flight was cancelled at the last minute .
It was purchased as British Airways but for some reason was Iberia ???
My flight was cancelled and I was rebooked onto 2 flights on American Airlines: one from Heathrow to Charlotte and then one from Charlotte to Tampa.
Flight fine, only served water or blueberry juice option- tight fit forward- resting head on tray table difficult and especially if seat reclined in front of you and I’m only 5’2. Uncomfortable
No entertainment system, but it is a short flight so that is not a big deal.
The checkin experience was terrible. Once we got to the counter, it took them 40 minutes to check us in. Nothing complicated. Just 6 boarding passes and two checked bags.
Good one world lounge at AMS, very friendly crew with efficient service onboard.
Took off 35 minutes late and took 20 minutes to get into a gate. For those with connecting flights it made the connection tight. I would not fly DAT again
