Flight was fine, food better than anticipated and flight attendants were helpful and friendly.
This flight was booked with Iberia, but when we got to the airport, it was actually switched to Level. We went to Iberia terminal, then had to be redirected. Ridiculous that we had to pay for a soda on the plane. Also had to pay for earbuds, no pillows. If we had wanted a blanket would have been charged. This is not the British Airways experience. Flight attendant was non existent. Had our call light on for 45 minutes with no response. Attendant charged for a drink, forgot to bring it back. We would never fly Level again. If British airways is going to switch out carriers, We would not fly with them
Horrible food and uncomfortable plane. One toilet was out of service.
The seats (upgraded exit row), were the last comfortable plane seats my wife or I have ever experienced. Too narrow to turn at all to find a sleeping position. Devoid of cushioning to the point of feeling the frame bars across both the seat and the back. It was extremely uncomfortable and neither of us slept on the red eye.
I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!
My flight was cancelled and I was rebooked onto 2 flights on American Airlines: one from Heathrow to Charlotte and then one from Charlotte to Tampa.
Service of the crews were great. Food on flight was very greasy, and salty.
Great crew! Average flight. T5 at Heathrow is not such as nice experience compared to other major International airports.
Pilots seemed fine but one stewardess seemed crabby, but it was tolerable just didn't seem to be projecting a service attitude. I understand we all have those days. Return flight on 8/8/24 noticeable better / normal.
My baggage never arrived .. its day 4 and still waiting.. on top of that the idiots gave my luggage to fedex who dont deliver on sat/sun and i am waiting on my medicines .. hopeless ground staff using mediocre logic to show urgency of luggage delivery
