Staff went above and beyond with their care for us. Flight attendants were very attentive to our needs. Food seemed too rich and too salty. Flight was fine, even with turbulence at points.
Amazing crew, safe and clean plane. Downsides were related to WiFi that only worked 3h in a 12h flight and I paid for entire flight and the food that was too intense, nothing clean to eat. Route was a little bumpy during most of the time.
On a more than 8 hours flight was only one meal included, which I have never experienced before. Always two meals on the overseas flight. It was very weird.
Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
Great. It was awesome to have boarding from the front and back of the plane as it made the process go very quickly
Flight delayed over an hour. They said they would hold our connection but then did not.
The staff were all particularly great. The plane was clean and fresh. The bassinet worked great. It was all very nice.
Food was very ordinary for premium economy, very small portions.
Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate
Good and they are leaving at time and arriving on time
My flight was cancelled on April 15th due to Lufthansa strike. You basically lost customer since it was important for me to reach Poznan due to my friend’s terminal illness. I rebooked my flight with KLM and will travel with this airline in the future.
Smooth flight with enough time for connection. Ran out of meal options. In-flight and gate staff were friendly and helpful. Good service overall.
we were able to make it to the connecting flight in Frankfurt to Copenhagen thanks to Lufthansa crew. The ground crew was waiting at the gate and received us and took us through special runway entrance and immigration check. We were on the plane at 10-09 am for 10-10 departure. Thanks to Andre and the other lady for mission impossible :)
Not enough time between connecting flights. We had to run through the Frankfurt airport and nearly missed our flight to the US. Extremely tight seating in Economy. No room and I'm not a large person. Please prevent any seats from reclining so my kneecaps are not destroyed again. Entertainment system touch screen did not recognize inputs. Seemed to be a problem for many. Crew were very nice and the food was not bad.
My seat was upgraded to premium economy, food was good and cabin crew was nice.
Enough leg room, no drinks or snacks. Looked like they were very good with the children
DO NOT BOOK ANY FLIGHT USING CHATDEAL! They will mess everything up and then blame you for the issues and try to not give you your money back. Don't make the same mistake we did. I'll never use Kayak ever again. Pay the extra money and book directly with the airline. Save yourself the headache.
They canceled the flight we booked several weeks ago and Lufthansa rebooked us on a very bad connection through Frankfort but never told us…the helpful United people at the airport figured out what had happened and then rebooked us on a direct United flight, like our original booking, only overnight instead of daytime. Why did Lufthansa not mention that they had rebooked us, and why did they add a stopover needlessly?
Lufthansa keeps dropping quality of service. The food is just awful and I noticed other passengers also skipped the meals. They used Boeings before now just Airbus that feel old and are as comfortable as a bus. However Lufthansa seem to be the cheapest option so I should not complain.
Pleasant and friendly staff. Comfortable aircraft. Speedy boarding. Took off on time. Arrived earlier than scheduled. Overall very enjoyable flight.
because of delays of earlier flights, we did not fly BA to Reykjavik. We booked an alternate flight through Businessclass.
Wish the food and overall service was better. They treat Business class passengers same as economy
Entertainment did not work from DC to London. Was not able to check in online during my return journey from Mumbai to London. Food was good!
The on flight entertainment system touch screen system and the USB charger did not work on multiple seats on least 4 seats an in different rows. The attendant tried to reset the system but was un successful. I couldn't change my phone to get my ticket for my next flight. This was an international flight I changed seats and the problem was the same. the flight attendant offered his power bank
Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.
I’ll fly with any other airline. Besides all the fees and not being able to change a flight even to a later flight without paying £150 charge. Or that the last flight the WiFi didn’t work, the food was so bad, and ran out of options. Seat didn’t recline. And the headset jack didn’t work. This isn’t my first flight with them, and on every flight there is always something wrong that makes the long 10 hours feel like an eternity. Never flying them again.
Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.
Every part of the flight from PHL - LHR was perfect in every way!
Sat in the tarmac for 3 hours because of technical difficulties. Glad we’re took off safely but wish planes could’ve been rotated or this check done before we boarded.
