Low season | September |
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High season | May |
Cheapest flight | S$ 218 |
They made 22 hours aboard aircraft very enjoyable. I was very impressed with the attention to detail and level of service. Singapore airline will be my preferred choice going forward.
They made 22 hours aboard aircraft very enjoyable. I was very impressed with the attention to detail and level of service. Singapore airline will be my preferred choice going forward.
The crew and their service was top notch, but the plane itself seemed to be on the older side and worn out. Also, the food could’ve been better. 9 out of 10.
We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.
My groups frequent flyer star allianceUnited airline miles was not accepted. The Singapore premium economy bag had to be requested, it was very lacking- no toothbrush. I paid more than double than economy but could only use the bathrooms sharing with economy which was hardly available and had to wait in line. Is the 2X $ worth it just for a larger seat???? It is questionable. Seats were not that comfortable. My husband’s seat had white stains on it- had to wipe it down. Our headphones did not have covers on it. Food- way too much.
The booking experience was bad. Our six character booking ID number disappeared the day before the flight, We could not find out what happened or what was the status of our flight, scheduled for the next day. We finally found the right number to contact Singapore Airlines on the matter (not easy). The Singapore agent worked through the issue in a little over thirty minutes on the phone, the day before the flight. That was great. I'm very happy with Singapore Airlines and their performance. Contact with a competent person on the matter was near impossible. It seems no one in business these days wants to deal with customers once they've pocketed the money. There were resellers, including Kayak, involved in the chain. When we finally got through to Underpricer, we did get a return call that could have proved helpful. But by that time the matter had been resolved by the Singapore agent. Majestic Vacations, the reseller who received the payment was less than worthless. That's just a fast buck operation. Ugh.
Could not really fault anything. We had a really short time between flights (about 45 mins), and had to get across the other side of the terminal. But we made it and crew were helpful. Food was good and service for the kids was great.
A 16 hour flight from Singapore to Los Angeles had only 2 meals. It would be great to have 3 meals.
The experience was poor in comparison to the flight to Manado from Singapore via Scoot. Gate against could only check in stroller to Singapore (by clearing immigration) or to Brisbane. Who is able to carry their baby for 7 hour transit without having to enter Singapore?
I loved the comfort of the flight and the hospitality of the flight attendants!
I had to change a flight date and it cost me $800.00 dollars. In the past, if there was room on the flight(which there was), Singapore Airlines simply re-booked me. This might have occurred because the office in Bali where I could interface with a human face to face is now closed since COVID. I naively figured the ability to change my flight into my decision to go with Singapore Airlines as it does cost a bit more. I will still fly on them as they are superior to the other carriers by a fairly large margin, especially for my needs.
Customer service was exceptional. I heard it wasn’t a great airline, my opinion has changed after flying with them
Cathay was not the problem. The problem was the customer service from Kayak/Underprice. Will never book through Kayak again.
They charged me $900 to board my flight I already paid for just because I missed my previous flight. I do not recommend this airline by any means.
Not good. Small seats. Not enough food that customers wanted. No special requests were given that i could see. Slow response from flight attendants
Mediocre. Nothing special. Bad airline food Never received the food I requested Slow response from ground staff concerning my wheelchair. I was left at a holding area and had to walk the distance to the gate. In Hong Kong
For a transpacific flight, flying economy is awful! The seats are cramped and its meant for petite folks! Good luck if you have long legs. BOARDING - AWFUL, we got to Hong Kong - the gate was listed, but upon arrival, there was a MESS of boarding procedures, they basically DIY'ed how to board but making three lines and putting three ground crew to check for passports in the terminal area. THEN to make it worse, after going through that cattle process, all of a sudden you see people standing and looking confused, apparently we were told to get in line to board, but the AV notification wasnt even working. So people started cramming in line - worse than cattle. One saving point, the flight crew forgot to serve me dinner and after waiting for it, I fell asleep since this was a midnight flight. After letting a crew know that I was forgotten, all of my meals were served first !!! Yay for being in the economy seats! Nothing much to write home about once more!
Bathroom was not cleaned as often as other airlines does. It was gross for a less than full flight capacity.
Rarely saw a flight attendant. Never received what I wanted from drink service. Twice I was told they would return with my order. I never saw the flight attendant again. I has requested a Moslem meal. I did not receive. It
From BOS to HK, the crew had pushed me to choose the pasta for meal multiple times. It was a bad experience. Without this, everything was good.
The crew is amazing, very attentive. They went above and beyond when we had a small spill. the food on this trip was not nearly as good as other Cathay flights. The economy seats are very comfortable, but when the person in front of yo reclines, you need to recline to see your screen or be comfortable.
exceptionally good with the particular flight because no delay. hope that happens for every flight
Boarding had us in a tunnel with no AC for 15 minutes. Not planned well. And you have to pay for water, get at airport
Kind of worried due to typhoon but yeah we can't do about nature thing. So okay naman kudos to all crews and pilots for the safe landing.
it was good experience though we wait for a minutes in the railday due to no available parking. Keep it up all..
I was memorable! THIS FLIGHT WAS ALL ABOUT WAITING! WAITING TO BOARD SINCE FLIGHT WAS DELAYED. WAITING IN THE RUNWAYS NO AVAILABLE PARKING BAY. FOR THE LAST TIME WAITING FOR FOOD COMPENSATION
Can buy food instead of online order. Maybe limit the meal so no waste.
Great it a good airline but no food or entertainment as it’s a airline
Bags lost for the second time. Will not fly with Cebu Pacific again.
Very good no problems with this airline friendly staff at checking ask you where you want to sit left on time everything easy, it’s a budget airline no food or entertainment unless you buy on the flight but who need food etc on a late night flight.
Delays on the tarmac, uncomfortable even after paying extra for premium seats. Bags lost in transit, no compensation provided
Landing was smooth. Baggage check in was given complimentary B4 boarding was like a surprise gift.
If you are over 170 cm, i would implore you to select an exit row or front row seat. You will not be able to sleep. Extremely uncomfortable.
My second consecutive experience of flight delay between 1.5 and close to 2hr. Resulting upsetting my biz agenda and additional expenses on local transportation to catch up
Expensive Poor check-in process staff only arrived 2h before boarding which is not a par with international standards Cabin was overly warm No seat Pocket No in seat charging No entertainment No WiFi option Slow cabin service Limited purchasing options Boarding was good Staff were presentable Flight was safe and on time
The flight attendants were not passing out soft drinks. They skipped a lot of rows and passengers were complaining.
The boarding a bit late but overall no drama. Will fly with jetstar again someday for sure.
seat legroom was quite narrow, so i could feel the person’s knees behind me.
Honestly, I Wouldn’t fly Jetstar if I had a choice.
Paid top dollar, and outrageous add ons to get squeezed into an uncomfortable seat with the least leg room possible. Probably best to avoid air travel whenever possible, maybe forever.
They lost my luggage. Doesn't exactly make the experience great.
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..
WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works
6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air
We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.
Boarding was not accordingly after front seat, bmf then back seat. This delayed for at least 40mins or more. The staff at Jakarta can do better. Is chaos at the entry to board the plane. This tarnished Scoot reputation when everyone was talking about it.
The crew was not customer oriented at all, even confrontational . The aircraft needs more attention to detail as far as comfort, and the 1 hour sitting at the gate with no air is inexcusable
We flew on the 787 Dreamliner direct to main gate at KLIA2, quick entry via eGate and on the train 41mins after touchdown. Go well SCOOT
Was on scoot plus. The only good thing about the flight was the spacious seats. Tables and armrests were extremely dirty Food: bad Entertainment: non existent Wifi: unable to connect, then was painfully slow that we couldn’t even send messages Good thing we had a night flight, so we just slept throughout.