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Not too happy with ground staff at Dubai airport. We had asked for wheel chair, and we were told to walk a long distance, poorly organised. And then at boarding to Mumbai flight wecwere treated rudely by the local Emirates staff forced to check in our cabin bags, we told them we were transiting.

The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.

Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment

‏One of the worst flights I took in My life, delays after delays, then the AC is not working and we were living in a sauna,& we were sweating like pigs. and this even before take off. Next we arrived late one hour late, baggage claims worse than the delay itself add to that one more hour to get our luggage. I am extremely disappointed and my experience is I’m never going to fly on Emirates airline. Immigration was the only good thing about this trip. It took us seven minutes to go through to the luggage claims.

The staff were very friendly and helpful. The seats were very comfortable and spacious. The entertainment was amazing, and so was the food!

Good food and staff. Flights were delayed making catching the connecting one tough with no time to stretch in between

Very good!! If at all, the business class chair/bed was bit small!! It’s because of older plane- as was told!

Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets

Everything was good but I think food choices could've been better

Flight good but it was 30min late taking off. Also don’t like landing then being loaded on bus and driven around the airport like it’s a sightseeing tour.

Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.

Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.

I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket

Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device

The free snack options are pretty pitiful for a 2.40h flight.

Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.

Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.

The staff was very friendly. The seats seemed quite small. Overall the flight was pleasant.

Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.

Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.

Help from agents in security. As I had not flown in two years, I appreciated their help; very efficient

The flight crew was wonderful. We were delayed, however the pilot and crew made the delay enjoyable.

Newark to Montreal was really good. The return flight was not so good with a substitute carrier was not as good. I was impressed by the AC staff all along the way. Their in flight stack was superior.

I bought a ticket from Brussels to Fort Lauderdale, Florida, USA via Montreal. When I went to the airport, I learned that I needed a Canadian visa. When I bought the ticket online, there was no warning saying "If you are not a US or Canadian citizen; You need a Canadian visa." I asked for my money back, but the staff at the airport said they couldn't help me. I said, "Make the ticket open, I'll fly later," and they said no. I looked for this information on Air Canada's website. They've hidden it so well that it's impossible to find it easily. I understand that Air Canada makes millions of dollars in unfair profits by selling tickets this way. Why don't they ask when purchasing? They don't ask; because they're making money. Every year, perhaps thousands of tickets are subject to this situation. I will use all my rights and complain everywhere. Maybe they won't give me my money back, but I would advise anyone buying ticket to be careful from now on.

Everything was good on our two flights with Air Canada. Departed on time and smooth in the air. The short transfer window from domestic to international, although a little tight considering the distance one has to navigate is doable but some people freaked out tried to push off the domestic saying they would miss the international flight. They as disappointed t get a frozen breakfast something warm would have been much nicer. Glad for the vegan meals we ordered but a cold breakfast was unpleasant.

They intentionally delayed the flight by half an hour to accommodate a few fools who didn’t show up in time to clear customs. I missed my connector, missed an important meeting, and was charged a rebooking fee. Never again

Never flew with AirCanada before. Was a super duper flight every time and on time! No changes or delays!

Lots of turbulence and had to reroute to Calgary, spending the night there, arriving home a day later. The staff were organized and pleasant, even though they were stressed and tires

Good for me, bad for you. I had the whole row to myself because no one wanted to pay extra. The flight crew were very professional and tended to everyone’s needs. Definitely flying again.

We were forced to check in our carryon and were given a green label that said to pick it up when exiting the airplane. We were told by the flight attendant to pick it up at the carrousel instead. We spent more than 40 minutes looking for the carryon which appeared at the wrong carrousel. There was no agent at the united desk for help. There was no entertainment.

Easy 1 hour flight and right over the Alps, pretty cool!!

The jollof rice and fried plantain. Communication could have been better.

Rushed due to connecting Lufthansa flight delay Seating very tight and uncomfortable with poor leg room Long lines for rest room

Everything was fine except the landing. We were off loaded on the tarmac. Squished on busses then driven around for 20 minutes. Dropped at terminal B and needed to be at A so had to wait 20 min in another line to catch a bus then another 20 min wait in customs! How on earth were we to get to our connecting flights!? Not a great first trip with your airline or start of my vacation. The woman on the tarmac was rude too

Be on time. Constant delays, missed connections. No excuses. Weather was not an issue

Flight was late and I missed my connecting flight to Dublin. This is not the same Lufthansa I remember, you guys don't care anymore. Hopefully my trips with Swiss Air will much better.

All of my flights through Lufthansa were delayed which made travel very stressful.

Wonderful crew on board. Unfortunately I was told I had to check my carry on small wheeled luggage because it didn't fit in the sample compartment in the terminal and then it didn't make it to my connecting flight and didn't arrive with me to Boston. While I understand not everyone's rollerboard luggage will fit, I don't think using that sample compartment is a fair/consistent way to do it because there were many other people in line to board with the same size piece of luggage as mine and I am certain not all of them would have fit in the sample compartment either. In the US when there is not enough space they limit based on first come first serve with people in line or they ask for volunteers at the gate to check their luggage which handles some of the problem. Maybe someone with a close connection (90 min, but the flight was delayed 20 min), for an international flight to the US isn't the best person to check a bag.

The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.

Boarding was haphazard after people with small children or walking difficulties