Excelent service and plenty of food and drinks during the flight. Flight crew very attentive to our needs. Leg room between rows are very disappointing.
So happy I flew with Singapore Airlines. The customer service is top notch. I am terrified of flying and the staff made me feel so at ease. Will only fly Singapore internationally moving forward.
It was very good experience on board to Sydney with SQ.
Great airline. Excellent service, good food & lots of TV movies/shows to choose from.
I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.
Everything was good except food , food choices was very less. Washrooms were closed.overall good experience.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
Flight was delayed by baggage loading onto the plane. This was attributed to "inclement weather" (some moderate rain) which could be said to be beyond the airline's control, but the problematic part was that the plane was boarded and doors shut so that passengers sat in a cramped plane with rising temperature (full flight) for an hour. The airline was aware of the status of baggage loading, they could have deferred boarding to keep passengers comfortable.
This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.
We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.
Food no so good. Extra charge to much for front seats cost me £163 then other people sat near me for nothing 🤬
Boarding for business class passengers can be improved. Also, when debarking the aircraft, Economy passengers are let off first due the way the configuration of the cabin upstairs.
no problem with Emirates it was the underpricer subcontractor Who was ridiculous
Good flight overall. Good options of food on NY-Dubai-Mumbai leg. Not that good reversing back. The flight crew is courteous and professional as always. The seating was much more comfortable going into Mumbai than coming back. Cheers!
Flight left on time. Bags came quickly. Crew was nice. But internet never worked and the food was awful.
Boarding, seats, entertainment and service were all great. Food was great except for the fact that there were too many sweet items.
I wish Emirates had lights to Philadelphia (PHL) in USA.
They were very pleasant and helpful. My husband and I were sitted apart. We asked if we could be seated together were told flight ws fuly booked but would try. After a while they were able to make it work we got seats together. Their food is good and attendents are very friendly/helpful.
The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.
More leg room or a bed hahaha but in all was one of the best flys I been on
The service was flawless. The trip went great. I flew from Venice, Italy to Tampa, Florida. The issue is my bag (that I checked for free when checking into the flight) was ripped along the side when I collected it from baggage claim in Tampa, last night. I thought of talking with the Tampa baggage claim employees about it and see what could be done, but my bag isn’t a very expensive bag and I didn’t want to make a big deal of it. I’m not sure if I’ll be checking a bag anymore in the future.
I took this flight to be able to fly with Swiss instead of Air Canada from Geneva.. The AC planes have a better outfit in Business class than Swiss, but the service aboard Swiss is really best, first-class, as is the food and beverages. Though using the same plane model (A330-300), the interior setup of the cabin starts to show its age, but IMO the planes are better serviced by Swiss than AC. I had in my recent trips with AC way too many technical problems that led to delays or even complete cancellation of my flight.. Their fleet is aging (average 20+ years) and the maintenance has taken a toll compared to years ago. Cutting costs in every corner has to be paid sometime by someone, and it's the travelers at the end that pays for it. Unfortunately for me, flying directly to Zurich puts a much longer after-fly trip on me than Geneva.. so I might go back to direct flight YUL-GVA, even if I don't like flying with AC.
We are glinting with united , but over all very disappointed
Nothing special.. they could have provided something to eat without a charge
Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business
Everything was great except food . It as okay not good not bad
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
better announcing at the gate prior to boarding and better organization of various gps
Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight
The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
For such long flight we were expecting more comfortable seat , which were to close to each other , the backrest we could only lean a few inches to the back and you really couldn't stretch your legs.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
Connecting from Germany with not enough time to go thru TSA and security so many times. Kayak or whomever doesn’t leave you enough time between flights. I made it with 5 min before my zone was called. Too stressful
Delayed flight with no explanations; no jetway boarding so we had to stand on the tarmac in the cold rain. Baggage was lost.
Very disappointed. None of the bags from Newark & Toronto flight were loaded onto connecting flight to Mumbai. And yet, no announcement during the flight. No placard near the luggage carousel in Mumbai. Absolute mayhem at Lufthansa lost & found counter. Each agent taking 20 minutes to record each incident. Stood in line for more than 1 hour, after suffering through a 8 hour flight.
Flight delayed and missed connecting flight - still dtivk in Germany
Wonderful crew on board. Unfortunately I was told I had to check my carry on small wheeled luggage because it didn't fit in the sample compartment in the terminal and then it didn't make it to my connecting flight and didn't arrive with me to Boston. While I understand not everyone's rollerboard luggage will fit, I don't think using that sample compartment is a fair/consistent way to do it because there were many other people in line to board with the same size piece of luggage as mine and I am certain not all of them would have fit in the sample compartment either. In the US when there is not enough space they limit based on first come first serve with people in line or they ask for volunteers at the gate to check their luggage which handles some of the problem. Maybe someone with a close connection (90 min, but the flight was delayed 20 min), for an international flight to the US isn't the best person to check a bag.
The crew was amazing! They were attentive and super polite, clearly very well trained in customer service. Very well run flight altogether!
Hated the food. Flew many business class flights on this flight little privacy should be more secluded Staff was great
The food was pathetic. There wasn't much leg room and recline space for such a long flight. No tea/ coffee for a 2-3 hour connecting flight without purchasing! Really!?
No longer a premium carrier and no better than the low cost .
Service was very good. Because I use a cane, I was allowed to use Priority Boarding. Biggest problem was extremely limited leg room in Economy class seats. For airplane food, it was alright.
Terrible. A 6 hour delay and no one could be bothered to communicate or help change routes to avoid unnecessary delays and frustration
Changed flight terminals/gates twice. The staff and hospitality was good.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
Used to be my "go to" airline but would be my last choice these days. I think some of the cabin crew believe it would be a great job if it wasn't for the customers.
I love travelling with British airways because everything is supper goog
Not that great. There were no entertainment screens, internet, or any way to track the flight path. The seats were fixed in order not to recline at all. The crew and the staff at the check-in counters were the only nice thing.
Experience was good. Could have been better if we didn’t have to board an hour before the flight to ghana and miss relaxing time in the lounge. That process was very stressful
