Great airline. Excellent service, good food & lots of TV movies/shows to choose from.
Everything was good except food , food choices was very less. Washrooms were closed.overall good experience.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
Flight was delayed by baggage loading onto the plane. This was attributed to "inclement weather" (some moderate rain) which could be said to be beyond the airline's control, but the problematic part was that the plane was boarded and doors shut so that passengers sat in a cramped plane with rising temperature (full flight) for an hour. The airline was aware of the status of baggage loading, they could have deferred boarding to keep passengers comfortable.
This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.
We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.
Fantastic patience when one of the passengers behind me was an absolute horrible, horrible person and the girls just kept smiling and doing their job with patience and kindness. Well, done to the crew.
It was a middle of the night changeover, so we were all ready for sleep. Staff were helpful and managed a few hours sleep. Food options were good.
Didn't like much at all Nowhere near enough legroom, narrow seats. Aisles not wide enough for safe food trolley access and husband had his knee hit cos not enough leg room. Would take a lot to convince us to fly Singapore Airlines again which is a pity cos it was always our go-to airline
A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Very good crew. Food service above average. Seats very small for a 12 hours flight.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
They again did not offer any functioning WiFi in the transatlantic crossing.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
Reasonable. What they offer during the flight is not great, but the crew is polite and try to compensate it.
Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline
Lost Baggage - very frustrated…learned that bag was never put on plane.
I think it’s time that somebody set a standard for the temperature in the cabins. I would rather it be colder than anybody that wants to have a blanket have a blanket to keep it so warm at times is unbearable and quite uncomfortable. That’s the only thing I would add.
For the price we paid, I couldn’t complain. Was good value for money. Service was excellent but food was mediocre. Crew were excellent and spoke English. You will never go hungry. The food was ample but was mediocre. Entertainment limited and wifi doesn’t all allow you to access some social media. The best part was comfortable seats and bed (business class) with a screen to close out the rest of the cabin.
Food service was good. Aircraft was old and needed upgrade such as seats. Flight was delayed about 1 hour.
Did not fly HOU to SAT as flight was cancelled.
The agent, who took my mother to her gate, kept talking with one of her male coworkers and treating my mother like a sack of potatoes. She was ignoring my questions because she was too busy flirting with her male colleague. This was a very unprofessional behavior. We also had to wait for close to half an hour for an agent to arrive.
Flight from Munich to Geneva was delayed an hour without any notice. Finally called 5 minutes after their flight was supposed to leave only to be told it was late. Then after boarding- we were told to leave the plane go back to the terminal so they could make a repair. NO Communication whatsoever. Agent at the airport was rude and offensive. Finally got on the plane three hours after originally planned. Lost our car reservation in Geneva and had to pay $200 more to get the rental. HORRIBLE-HORRIBLE-HORRIBLE!!!!
Paid for aisle seat and got a middle seat in back. One of the more uncomfortable flights I have been on. Impossible to get a refund.
I was expecting better from Lufthansa. I’ll think twice before I book Lufthansa again. This trip was the worst ever… in my 70 years of traveling.
The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.
Flight delayed at Newark by more than 1 hour. Weather was perfect. No explanation provided. This delay made me almost miss my connecting flight at Munich. Bags from all passengers from Newark were NOT loaded onto the connecting flight to Munich. Two days without fresh clothes.
my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever
Smooth flight. Safe airline. Professional crew. Glitchy entertainment touch screen. So-so food. So-so seat padding.
Other than the inflight video screen freezing for about four hours everything else was brilliant.
Ok, where do I start, hmm! Good things first - the meals/food was tasty, the seats are comfortable and legroom in Economy was ample and foot rest with message roller is simply amazing, Wi-Fi Entertainment works well. Bad things - in-flight entertainment screens and remotes either had physical damage and or simply not working. This was the case for more than 1/2 the flight. Flight that was long haul - 12+hrs non-stop. If you want a cracker or a biscuit with your tea - forget it, they carry none. Feel like having a chilled beer - forget it as they will serve you room temperature always and every time. The crew seem young and inexperienced. Will I fly again, yes I would only because it gets me from Sydney to Delhi in 12.5 odd hours (fastest), otherwise I will never. It has been what a year or so since TATA took over but I have not seen any change, I really hope this changes.
I will never ever book air india in the future. I was with my family and at delhi airport I had to go through too with horrible experience. My 12 years daughter saud that she will never come bqck to india the way people treated us. There was no line for bags drop off since we checked online and print tag at their Kiosk as per email instruction. People working at the counter were so careless and rude. They were keep talking to each other than taking care the customers. I will not recommend anyone to fly via air india. I had horrible experience. Especially, the staff at checking counters was very very rude and careless. I have feeling if air india won't change the way they doing their operations they will out of business in a few years. Air hostes were not happy . I did not see a smile on anyone in the plane. I called twice for the assistance and no one showed up. I hope you will sene this to the Hire authority. I left a video with an another employee of air india who asked me about my experiences. I hope they will make some changes ASAP. Regars, Mohinder Kumar
Food quality deteriorated after Tata aquired the airline. No alcoholic drinks till last meal on a long haul 15 hour flight. Entertaiment systems needs a complete overhaul.
Bags got damaged for multiple passengers, and they wouldn't even reimburse the depreciated price of the bag.
Lay out shows 1st row and second row given after taking payment. It's a fraud
The flight was delayed for 2 reasons. 1) Weather - due to which it incoming aircraft was diverted to Ahmdabad. 2) technical issue which took 5 hrs to solve at Ahmedabad. The flight which was to leave by 6pm left at 12:10am the next day. They could have handled the situation in a better way. They waited for Airbus engineer to come and solve. They didn’t simultaneously call for another aircraft so passengers could travel through their connecting flights as scheduled. It was a very poor way from Air India.
Overall good experience. I got first row seats with extra legroom. It does make a difference. Entertainment system was working. However, they kept serving me a VEGAN meal instead of a VEGETERIAN meal. I asked them and showed my tickets that Vegeterian meal is selected but the staff didn't care. VEGAN meal was medicore and not enough to fill tummy. Also unhealthy with butter made from palm oil.
Very poor experience for the price paid. Airplane interior including seats were old and jaded. Seat tray table did not work properly. Head phone was defective and didn’t work. Food was mediocre
Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct. However, the TV's in our entire row did not work so I'm glad we brought our own entertainment......
