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FAQs about flying with Citilink

  • What is Citilink's carry-on size allowance?

    On board Citilink flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Citilink assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Citilink fly to?

    Citilink offers direct flights to 46 cities in 5 different countries. Makassar, Surabaya, and Jakarta are the most popular cities covered by Citilink.

  • What is Citilink’s primary hub?

    Citilink concentrates most of its flight operations in Jakarta.

  • How does KAYAK find such low prices on Citilink flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Citilink.

  • What’s the cheapest route that Citilink flies?

    In the last 72 hours, the cheapest route flown by Citilink found on KAYAK was from Medan to Penang, with a price of S$ 60 for a round-trip.

  • What are the most popular airports for Citilink flights to depart from?

    With 35 Citilink flights departing each week, Jakarta Soekarno-Hatta Intl airport is the most popular airport for Citilink flights to depart from. The most popular destination from this airport is Balikpapan. The next most popular departure airport is Jakarta Halim Perdana Kusuma airport, with 13 Citilink flights departing from there each week.

  • Is Citilink part of an airline alliance?

    No, Citilink is not part of an airline alliance.

  • How many destinations does Citilink fly to?

    In total, Citilink flies to 48 destinations.

See more FAQs

Citilink customer reviews

8.3
Very GoodBased on 13 verified guest reviews
9.0Crew
8.6Comfort
8.3Boarding
7.3Food
6.8Entertainment
Traveller rating:
Sort by:
V
6.4 Okay
PNH-CGK
Pros:I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone.
Cons:Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website.
H
6.0 Okay
CGK-SUB
Would be better if kayak could track this flight. No update and tracke for the gate in kayak for this flight
D
8.0 Very Good
MDC-CGK
It was a nice flight, good service.

Citilink flight status

Sat 11/23

Citilink route map – Which destinations does Citilink fly to?

Find out which destinations you can fly to direct with Citilink by entering your departure airport. If you want to know whether Citilink flies a certain route, enter both the departure and destination airport before hitting search.
Sat 11/23

All Citilink flight routes

Flight no.Departure airportArrival AirportDurationMonTueWedThuFriSatSun
736Jakarta (CGK)Surabaya (SUB)1h 45m•••••••
967Jambi (DJB)Jakarta (CGK)1h 20m•••••••
966Jakarta (CGK)Jambi (DJB)1h 15m•••••••
666Jakarta (CGK)Denpasar (DPS)2h 0m•••••••
330Jakarta (CGK)Kendari (KDI)2h 55m•••••••
668Surabaya (SUB)Denpasar (DPS)1h 5m•••••••
970Jakarta (CGK)Pangkalpinang (PGK)1h 20m•••••••
423Samarinda (AAP)Jakarta (CGK)2h 10m•••••••
461Samarinda (AAP)Surabaya (SUB)1h 20m•••••••
211Ambon (AMQ)Jakarta (CGK)3h 25m•••••••
1498Banjarmasin (BDJ)Balikpapan (BPN)1h 20m•••••••
491Banjarmasin (BDJ)Jakarta (CGK)1h 40m•••••••
795Banjarmasin (BDJ)Semarang (SRG)1h 10m•••••••
495Banjarmasin (BDJ)Surabaya (SUB)1h 10m•••••••
1405Tanjung Redeb (BEJ)Balikpapan (BPN)1h 20m•••••••
991Bengkulu City (BKS)Jakarta (CGK)1h 15m•••••••
1499Balikpapan (BPN)Banjarmasin (BDJ)1h 15m•••••••
1404Balikpapan (BPN)Tanjung Redeb (BEJ)1h 15m•••••••
439Balikpapan (BPN)Jakarta (CGK)2h 25m•••••••
41Balikpapan (BPN)Jakarta (HLP)2h 5m•••••••
435Balikpapan (BPN)Surabaya (SUB)1h 40m•••••••
400Balikpapan (BPN)Tarakan (TRK)1h 10m•••••••
429Balikpapan (BPN)Makassar (UPG)1h 15m•••••••
969Batam (BTH)Jakarta (CGK)1h 45m•••••••
922Batam (BTH)Medan (KNO)1h 25m•••••••
988Batam (BTH)Palembang (PLM)1h 5m•••••••
949Batam (BTH)Surabaya (SUB)2h 10m•••••••
905Banda Aceh (BTJ)Medan (KNO)1h 10m•••••••
422Jakarta (CGK)Samarinda (AAP)2h 15m•••••••
210Jakarta (CGK)Ambon (AMQ)3h 35m•••••••
490Jakarta (CGK)Banjarmasin (BDJ)1h 40m•••••••
990Jakarta (CGK)Bengkulu City (BKS)1h 15m•••••••
438Jakarta (CGK)Balikpapan (BPN)2h 15m•••••••
968Jakarta (CGK)Batam (BTH)1h 35m•••••••
978Jakarta (CGK)Medan (KNO)2h 20m•••••••
602Jakarta (CGK)Kupang (KOE)3h 0m•••••••
502Jakarta (CGK)Kuala Lumpur (KUL)2h 15m•••••••
300Jakarta (CGK)Manado (MDC)3h 20m•••••••
750Jakarta (CGK)Malang (MLG)1h 30m•••••••
962Jakarta (CGK)Padang (PDG)1h 55m•••••••
470Jakarta (CGK)Pangkalanbuun (PKN)1h 20m•••••••
938Jakarta (CGK)Pekanbaru (PKU)1h 45m•••••••
452Jakarta (CGK)Palangkaraya (PKY)1h 40m•••••••
984Jakarta (CGK)Palembang (PLM)1h 15m•••••••
324Jakarta (CGK)Palu (PLW)2h 35m•••••••
416Jakarta (CGK)Pontianak (PNK)1h 45m•••••••
526Jakarta (CGK)Singapore (SIN)1h 55m•••••••
762Jakarta (CGK)Surakarta City (SOC)1h 15m•••••••
802Jakarta (CGK)Semarang (SRG)1h 15m•••••••
974Jakarta (CGK)Tanjung Pinang (TNJ)1h 35m•••••••
442Jakarta (CGK)Makassar (UPG)2h 35m•••••••
776Jakarta (CGK)Yogyakarta (YIA)1h 20m•••••••
501Dili (DIL)Denpasar (DPS)1h 50m•••••••
691Denpasar (DPS)Jakarta (CGK)2h 0m•••••••
500Denpasar (DPS)Dili (DIL)1h 50m•••••••
195Denpasar (DPS)Jakarta (HLP)1h 55m•••••••
1672Denpasar (DPS)Praya (LOP)0h 50m•••••••
554Denpasar (DPS)Perth (PER)3h 50m•••••••
699Denpasar (DPS)Surabaya (SUB)1h 10m•••••••
342Denpasar (DPS)Makassar (UPG)1h 20m•••••••
194Jakarta (HLP)Denpasar (DPS)2h 5m•••••••
1107Jakarta (HLP)Yogyakarta (JOG)1h 25m•••••••
22Jakarta (HLP)Medan (KNO)2h 30m•••••••
164Jakarta (HLP)Malang (MLG)1h 30m•••••••
46Jakarta (HLP)Padang (PDG)1h 40m•••••••
30Jakarta (HLP)Pekanbaru (PKU)1h 40m•••••••
84Jakarta (HLP)Palembang (PLM)1h 40m•••••••
126Jakarta (HLP)Surakarta City (SOC)1h 5m•••••••
144Jakarta (HLP)Semarang (SRG)1h 0m•••••••
180Jakarta (HLP)Surabaya (SUB)1h 35m•••••••
102Jakarta (HLP)Yogyakarta (YIA)1h 10m•••••••
1106Yogyakarta (JOG)Jakarta (HLP)1h 30m•••••••
331Kendari (KDI)Jakarta (CGK)2h 35m•••••••
333Kendari (KDI)Makassar (UPG)0h 55m•••••••
923Medan (KNO)Batam (BTH)1h 25m•••••••
904Medan (KNO)Banda Aceh (BTJ)1h 10m•••••••
979Medan (KNO)Jakarta (CGK)2h 25m•••••••
1912Medan (KNO)Gunungsitoli (GNS)1h 15m•••••••
25Medan (KNO)Jakarta (HLP)2h 30m•••••••
514Medan (KNO)Penang (PEN)0h 50m•••••••
1926Medan (KNO)Pekanbaru (PKU)1h 40m•••••••
603Kupang (KOE)Jakarta (CGK)2h 40m•••••••
503Kuala Lumpur (KUL)Jakarta (CGK)2h 20m•••••••
1673Praya (LOP)Denpasar (DPS)0h 45m•••••••
301Manado (MDC)Jakarta (CGK)3h 25m•••••••
751Malang (MLG)Jakarta (CGK)1h 30m•••••••
165Malang (MLG)Jakarta (HLP)1h 35m•••••••
963Padang (PDG)Jakarta (CGK)1h 50m•••••••
515Penang (PEN)Medan (KNO)0h 50m•••••••
555Perth (PER)Denpasar (DPS)3h 45m•••••••
971Pangkalpinang (PGK)Jakarta (CGK)1h 20m•••••••
471Pangkalanbuun (PKN)Jakarta (CGK)1h 20m•••••••
939Pekanbaru (PKU)Jakarta (CGK)1h 45m•••••••
33Pekanbaru (PKU)Jakarta (HLP)1h 50m•••••••
782Pekanbaru (PKU)Yogyakarta (YIA)2h 10m•••••••
453Palangkaraya (PKY)Jakarta (CGK)1h 35m•••••••
989Palembang (PLM)Batam (BTH)1h 0m•••••••
985Palembang (PLM)Jakarta (CGK)1h 10m•••••••
89Palembang (PLM)Jakarta (HLP)1h 5m•••••••
325Palu (PLW)Jakarta (CGK)2h 25m•••••••
419Pontianak (PNK)Jakarta (CGK)1h 40m•••••••
417Pontianak (PNK)Surabaya (SUB)1h 40m•••••••
527Singapore (SIN)Jakarta (CGK)1h 55m•••••••
763Surakarta City (SOC)Jakarta (CGK)1h 10m•••••••
127Surakarta City (SOC)Jakarta (HLP)1h 5m•••••••
794Semarang (SRG)Banjarmasin (BDJ)1h 20m•••••••
793Semarang (SRG)Jakarta (CGK)1h 10m•••••••
145Semarang (SRG)Jakarta (HLP)1h 0m•••••••
460Surabaya (SUB)Samarinda (AAP)1h 30m•••••••
494Surabaya (SUB)Banjarmasin (BDJ)1h 10m•••••••
434Surabaya (SUB)Balikpapan (BPN)1h 35m•••••••
948Surabaya (SUB)Batam (BTH)2h 10m•••••••
725Surabaya (SUB)Jakarta (CGK)1h 40m•••••••
181Surabaya (SUB)Jakarta (HLP)1h 35m•••••••
418Surabaya (SUB)Pontianak (PNK)1h 45m•••••••
354Surabaya (SUB)Makassar (UPG)1h 25m•••••••
975Tanjung Pinang (TNJ)Jakarta (CGK)1h 35m•••••••
401Tarakan (TRK)Balikpapan (BPN)1h 15m•••••••
428Makassar (UPG)Balikpapan (BPN)1h 15m•••••••
427Makassar (UPG)Jakarta (CGK)2h 25m•••••••
343Makassar (UPG)Denpasar (DPS)1h 30m•••••••
332Makassar (UPG)Kendari (KDI)0h 55m•••••••
307Makassar (UPG)Manado (MDC)1h 45m•••••••
355Makassar (UPG)Surabaya (SUB)1h 35m•••••••
777Yogyakarta (YIA)Jakarta (CGK)1h 10m•••••••
103Yogyakarta (YIA)Jakarta (HLP)1h 10m•••••••
783Yogyakarta (YIA)Pekanbaru (PKU)2h 10m•••••••
956Batam (BTH)Padang (PDG)1h 15m••••••
935Pekanbaru (PKU)Batam (BTH)0h 55m••••••
47Padang (PDG)Jakarta (HLP)1h 40m••••••
934Batam (BTH)Pekanbaru (PKU)0h 55m•••••
1913Gunungsitoli (GNS)Medan (KNO)1h 10m•••••
632Jakarta (CGK)Labuan Bajo (LBJ)2h 30m••••
785Balikpapan (BPN)Yogyakarta (YIA)1h 50m••••
21Siborong-Borong (DTB)Jakarta (HLP)2h 25m••••
20Jakarta (HLP)Siborong-Borong (DTB)2h 10m••••
957Padang (PDG)Batam (BTH)1h 10m••••
784Yogyakarta (YIA)Balikpapan (BPN)1h 50m••••
701Banyuwangi (BWX)Jakarta (CGK)1h 40m•••
702Jakarta (CGK)Banyuwangi (BWX)1h 40m•••
40Jakarta (HLP)Balikpapan (BPN)2h 10m•••
633Labuan Bajo (LBJ)Jakarta (CGK)2h 40m•••
640Jakarta (CGK)Praya (LOP)2h 0m•••
976Jakarta (CGK)Tanjung Pandan (TJQ)1h 10m•••
994Jakarta (CGK)Bandar Lampung (TKG)0h 45m•••
641Praya (LOP)Jakarta (CGK)2h 0m•••
671Praya (LOP)Surabaya (SUB)1h 0m•••
670Surabaya (SUB)Praya (LOP)1h 10m•••
977Tanjung Pandan (TJQ)Jakarta (CGK)1h 10m•••
995Bandar Lampung (TKG)Jakarta (CGK)0h 45m•••
251Jayapura (DJJ)Makassar (UPG)3h 30m••
752Jakarta (CGK)Kediri (DHX)1h 20m••
753Kediri (DHX)Jakarta (CGK)1h 30m••
250Makassar (UPG)Jayapura (DJJ)3h 35m•
More flight routes

Citilink contact information

Citilink information

IATA codeQG
Routes160
Top routeJakarta Soekarno-Hatta Intl Airport to Makassar
Airports served48
Top airportJakarta Soekarno-Hatta Intl

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