Flight attendant took good care of my mom as she boarded on and off the aircraft from her wheelchair. I did not care much for the food nor the movie options Available. I appreciated the increased legroom available in economy. This was one of the main reasons we chose the airline. Overall, the good value and I would fly again.
ANA was fine. LAX has some major problems. I needed a wheelchair and BKK and Narita were very good. I do have to remember NOT to tip in Japan. LAX however, was poor. first the attendant wasn't able to push me. The next person left me stranded in several locations. They would just leave me where ever they felt like; No logic to these locations. finally when we cleared immigration, they (there were several people who didn't seem to care about their job) left me in a large room with a baggage carousal. I tried to locate my luggage to no avail. meanwhile my connection was getting closer. I finally talked with Emir from ANA and he showed me to my carousal which was located a few rooms away from where LAX personnel stranded me. Emir also found a good wheelchair attendant to take me the rest of the way. Without Emir from ANA, I would still be stranded, given the amount of care shown by the first wheelchair attendants.
We have had better ANA experience. The crew are friendly.
Great airline all together - triple 7 for a short flight was a plus - lots of room
Wonderfully pleasant experience. Good meal and beverage selections. Professional air staff.
Seat width can be a bit wider. not nice that they charge extra for the window seats. online check in can be greatly improved. in other words, their online interface is bad.
Seat width can be a bit wider. not nice that they charge extra for the window seats.
Seats were comfortable with excellent legroom. Meals were also quite good. The cabin crew were excellent and very helpful. The check-in experience was also very smooth.
I was very happy with my flight on ANA. The crew were excellent and very helpful throughout the flight. The food was also very good. The seats were comfortable and had excellent legroom. The headphone jack position was annoying, but that is a minor nitpick. The movie selection in the IFE was good, but the TV selection was lacking. Adding English subtitles to the Japanese movies and videos would have been very useful.
The cabin was hot. I was sweating during the whole trip.
Allow gold card holders (Group 1) to board with their guest like other One World carriers do
Checked baggage process is confusing and time consuming especially when checking oversized bags. Very slow agents didn't help.
Website from the 1990s, super frustrating customer support, inflight experience merely OK - more like United than e.g. Emirates
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
Could had been better if they include in their menu some western food.
They 7 seats in one row for Business class while most business class for other airlines are 4 seats in one row. the seat was narrow. the Toilet was so smell, dimming light, no water out of faucet. Terrible.
Difficult to access advanced check-in online. No way to understand why it wouldn’t work. Call center not answering. Email for answers took days to respond, Kind service at the airport and on the flight made up for disappointing service before flight.
There were agents in Haneda that assisted us with our short layover, they actually escorted us from plane to gate! Amazing service and kindness maybe eclipsed other minor issues. I had difficulty with on line check-in and because I wasn’t able to do it we had to go to the airport without advance checking. They split my friend and I in seating arrangement twice. Food quality and coordination of entrees and side dishes was a little off. Seat comfort led me to posture where I had to lean backwards a little unnaturally, from an upright position
Courteous and helpful employees. Comfortable seats and temperature of aircraft . Did not need squid in my salad but glad to have the menu information advising me of what it was
Everything was great, except the Wifi, but that's understandable.
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
Food could have been better. Too many passengers getting up and down all the time.
Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them
Everything was great keep up the good work 😁, can't ask for more.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
Check in was easy through self-check-in kiosks just like domestic flights. Staff onboard were fantastic. Some "book the cook" good options weren't great, others really good. Entertainment options a bit limited to what I've experienced on Qantas. Overall a good flight though, especially for the price.
The staff on Singapore Airlines was incredible. I would like to commend LS Reuben from my SQ37 flight on November 19th, 2024, from LAX to Singapore, for his outstanding service and care. During the flight, one of my earbuds—brand new and valued at nearly $300—fell out and became lodged in the box controlling the in-flight entertainment system. I was understandably upset, but Reuben went above and beyond to assist me in this tough situation. Reuben demonstrated exceptional determination and empathy. Instead of suggesting we wait for an engineer, he immediately took action, spending almost 30 minutes searching for the earbud. He even got down on the floor to ensure it was recovered. His genuine concern and persistence made all the difference and turned a frustrating situation into one where I felt truly valued as a passenger. Reuben is a shining example of the remarkable service that sets Singapore Airlines apart. His dedication and willingness to go the extra mile left a lasting impression, and I want to sincerely thank him for his kindness and professionalism.
The food options and quality could use some more excitement and variety.
Really enjoyed the flight. Our flight attendant on the way back SIN-LAX was exceptional I didn’t get her name but she was so kind and went above and beyond to make sure I was comfortable. I had a bit of a panic attack and she checked on me a few times to make sure I was ok. Really appreciated her attention and service. Thank u
