On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.
We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.
My groups frequent flyer star allianceUnited airline miles was not accepted. The Singapore premium economy bag had to be requested, it was very lacking- no toothbrush. I paid more than double than economy but could only use the bathrooms sharing with economy which was hardly available and had to wait in line. Is the 2X $ worth it just for a larger seat???? It is questionable. Seats were not that comfortable. My husband’s seat had white stains on it- had to wipe it down. Our headphones did not have covers on it. Food- way too much.
It was a middle of the night changeover, so we were all ready for sleep. Staff were helpful and managed a few hours sleep. Food options were good.
Could not really fault anything. We had a really short time between flights (about 45 mins), and had to get across the other side of the terminal. But we made it and crew were helpful. Food was good and service for the kids was great.
My daughter and I had a pleasant trip to Singapore. Reliable and on time.
Didn't like much at all Nowhere near enough legroom, narrow seats. Aisles not wide enough for safe food trolley access and husband had his knee hit cos not enough leg room. Would take a lot to convince us to fly Singapore Airlines again which is a pity cos it was always our go-to airline
A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.
Business class: Like: food selection presentation Staff on the airline Love: lounge in Istanbul Needs major improvement: attitude of reception at Istanbul lounge: 4 of them sitting there: inattentive and then rude. They do not fit with rest of Turkish hospitality!
The boarding was confusing everyone asking each other the same question is this going to Dxb? The seat was awful felt like your sitting on a bench. I would not recommend it to anyone.
They sell the option to select chairs in extrafly price level, but this is not true. I was not able to select the seats. The food was not the requested option. They suppously offer glutten free menu, but during the fly that was nos availble.
Pretty standard for long haul international flying. Food was fine, tv/movie selection was great, wifi did not work at all, crew was pleasant enough.
Very bad from ISTACC leg of flight specifically the seats. These seats are for economy not for Business class. I suppose when flying to a third world country you can fly any craft and no one questions it. I was very disappointed for that leg of the flight. This needs to change.
Boarding at Istanbul airport is pretty good. The seats on the A319 are easily the smallest and tightest I’ve ever flown. I’m 1,82m and knees firmly against seat in front of me, as upright in seat as I could get. Very uncomfortable
Was not good experience going to Houston from Istanbul, had to wait about an hour and a half to just takeoff. Disappointed in that part.
Boarding from Accra was chaotic and disorganized. Otherwise, it was a good flight with good food and customer service
Lost long time boarding because of a system anticipation done and they took to long to rectify when travel avant told them .
Overall it was a pretty good experience until I arrived in Accra and my suitcase was left in turkey.
The Lufthansa app needs a whole revamp flight got delayed and it kept showing original time. Communicate better with you customers
No Wi-Fi or food unless you pay an expensive fee.
They offered water and chocolate I would have preferred a sandwich.
I flew from Brussels to Munich, then from Munich to Denver. The flight from Brussels was only about 2.5 hours and it was okay. But the flight from Munich was about 12 hours and we sat on the plane for a very long time after everyone boarded. I paid something like $75 for a “preferred” seat in economy and it was so cramped my knees rubbed against the hard shell pocket. You couldn’t turn your legs to the side because the passenger next to you was too close. I was on the aisle but couldn’t put my leg out because there was often traffic or carts. Maybe I’m expecting too much but on such a long flight I’d like to see more comfortable seats. I think it was a United A380 plane. I won’t be flying anywhere that far away again. My legs and feet are still swollen 4 days later.
I am not sure I like the new Discover line of Lufthansa. I have been flying from us to Italy for the past 30 years and always favored Lufthansa ove other Companies because of cleanliness, service, food, beverage. When compared white other airlines Lufthansa was always considered one of the best. I can't say that anymore. I fly Lufthansa only because I consider the line MCO to FRA timely convenient for my schedule but always look for alternatives when before I was considering other routes only if the price was in question.
It wasn’t bad but it was not excellent either. The airlines are trying to save as much money as possible and we are paying price for it. Flying is not as it used to be.
New and clean plane, lots of entertainment on IFE. Boarding was chaotic, maybe because of the size of the gate area. Plane arrived half an hour late.
Crew and service was excellent. My seat was super small and cramped! No leg room
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
Because of the fog at the Frankfurt airport, our flight was delayed leaving Budapest. We only had 20 minutes to get from A23 to C13. This was quite a walk for this not-so-young anymore lady--even with the help of moving sidewalks! We also had to go through passport control and then security. Germany is extra thorough, even doing pat-downs of all passengers. We got to our gate and I knew I had been randomly selected for extra security scanning because of the "SSSS" code on my boarding pass so I wasn't surprised when he escorted me back to security to be searched some more. The boarding gate gentleman assured me that they would hold the plane. The ladies in security rushed through the scanning process as fast as they could and we were able to make our flight to Orlando. The actual flight was smooth and comfortable. The food and service were excellent. The flight crew were friendly and efficient.
Our headphone plug in was broken, especially we are with 5 years old who like to watch a movie
No entertainment and the seats are well worn.! To the point it feels like your sitting in a bowl
One frustration after another. No gate personnel until very close to departure. Boarding procedure was chaos. Plane was dirty from previous transatlantic flight. Entertainment system not operational. Gate change for connecting flight which required another round of security clearance, almost causing a missed flight. The final blow was lost baggage upon arrival.
The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.
Horrible food and uncomfortable plane. One toilet was out of service.
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
Overall American Airlines are good. For a long haul flight I would have appreciated if they had offered water durning the flight, as they don't provide individual water bottles. I applaud their recycling efforts onboard.
Disaster out of City Airport with our flight cancelled and very little help.
Worse experience with an airline in general. They failed in providing boarding passes at the beginning of my flight, requiring a trip to our local airport to correct. Most flights were delayed & one plane had to be replaced due to mechanical problems. Then they forced me to check a carryon bag that I couldn’t pick up in time due to a delayed flight. I had to choose between catching my flight or picking up a bag. And then trying to make a baggage claim online was impossible! A comedy of errors, but it was anything but funny. I would rather take a cruise liner than fly on British Airways again!
They canceled the original flight and I had to take the fligh the next day
