I loved everything, I was just a little confused on my bag allowance. When I checked in it said I was allowed 2 check in bags, but when I got there they said I was only allowed 1 so I had to pay an additional 200 dollars! Other then that everything was great! I would love to use your Airlines again when I fly out to Manila again in late May, however I want to be able to have 2 bags included this time lol 😆
Need to have space for Cary on when traveler boarding any zone
everything was fine, would have liked better food but it was warm, great choices for movies
the water for tea could have been hot, entertainment was awful, lots of old movies and TV shows
The carry on baggage was collected before boarding without further information where the passengers can collect them . When the flight arrived at Tan son Nhat airport, it was very complicate to find the luggage
I like it when the plane have waited for passengers like us who are trying to catch the plane. Detroit was my mom's port of entry we spent too much time looking for our luggages at baggage claim which no problem. But then the problem occur after the immigration when the homeland security agents forgot to give us our passports which it took so long to find them and I was very anxious because we might not be able to catch our flights but luckily the plane to knoxville still sitting there and waiting for us. Praise the Lord for everything.
I took several flights that day, this was the only flight that was absolutely freezing!! It was so cold.
They changed aircrafts and they moved my seats that were already prepaid. I did not get the seats I paid for, so I got expensive seats that I didn't want
Good. Obviously there is a slightly condescending attitude of all American workers towards their customers but other than that all good.
Thanks for fixing the title of this question... the flight was a DELTA one marketed as a Korean Air flight. Which automatically makes it worse. The crew were actually rude in several cases and clearly lacked cultural sensitivity to the majority of the passengers (Koreans). This flight was also a minor heart attack before it started. Firstly, I thought I was buying a flight from Kayak, but it turns out they just acted as a front for this other company, UnderPricer, which took almost 24 hours to send a proper confirmation of the flight. We could not select the seats at checkout time either. We later submitted our seat selection to Korean Air, who proceeded to mess up the instructions to Delta, so our family was separated on the flight and our aisle seat was replaced with another middle seat.
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
The tv monitor in front of my seat was not responding. The flight crew reset it and it still didn’t work.
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
Terrible. First of all we were delayed 4 3/4 hours departing Honolulu. As we had to leave our condo and the rental car had to be returned we had to go to the airport. Even though we had a business class boarding pass to Washington, since we did not have business class to Montreal we could not access the lounge without paying a $59 fee each. This does not make sense to us. Since we could not meet our original connection United booked us to Montreal via New York LaGuardia on Air Canada. In Washington a further delay got us into LaGuardia too late to make our connection to Montreal so we were booked on another Air Canada flight 3 hours later. We were originally scheduled to arrive in Montreal at 10:40 and arrived at 19:55. A totally exhausting day, United did not offer a meal voucher or any type of compensation. Air Canada did give us a digital meal voucher. The food in United business class is poor among all meals offered. The pods look nice but are not that confortable. Overall would not fly on United again.
Very modern plane. Good seat spacing. Meals were good. Screens had tons of movies and worked
Plenty of room for me and the cat in Premium Economy. Seat was comfortable. Boarding was a breeze. The lady at the special check-in desk was great, super helpful and professional.
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Beijing PEK to SFO. I had an economy seat on this flight. The seat comfort was acceptable. My main complaint is with the FA’s lack of personality and absence from servicing the plane, specifically restroom care (I wish I could share a pic of the restroom that I captured) and care of travelers—drink cart/availability of drinks. I'm amazed at the level of service on other International travel where a passenger is most often appreciated.
Our seats were all the way in back of the plane,
