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The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.

Service excellent would chose Singapore airlines as my first choice

We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.

The booking experience was bad. Our six character booking ID number disappeared the day before the flight, We could not find out what happened or what was the status of our flight, scheduled for the next day. We finally found the right number to contact Singapore Airlines on the matter (not easy). The Singapore agent worked through the issue in a little over thirty minutes on the phone, the day before the flight. That was great. I'm very happy with Singapore Airlines and their performance. Contact with a competent person on the matter was near impossible. It seems no one in business these days wants to deal with customers once they've pocketed the money. There were resellers, including Kayak, involved in the chain. When we finally got through to Underpricer, we did get a return call that could have proved helpful. But by that time the matter had been resolved by the Singapore agent. Majestic Vacations, the reseller who received the payment was less than worthless. That's just a fast buck operation. Ugh.

A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.

Singapore Airlines from Mumbai was late, we were rerouted to Copenhagen and then to Los Angeles. As senior citizens, we should have been given a hotel voucher for a night and fly out the next day. I hope Singapore Airlines should give us a credit in good faith if they want us to fly with them. I doubt it, but you never know.

The flight was very late, sitting on the plane for over an hour and missed our connecting flight from Singapore to LA. As senior citizens, we were rerouted to Copenhagen and then to LA. They should not do this to senior citizens. They should have given us a hotel voucher for a night, then catch a flight to LA the next day. Singapore Airlines should grant us some kind of credit for the next trip, if they want us to fly with them. I doubt if we will ever hear from them.

I had to change a flight date and it cost me $800.00 dollars. In the past, if there was room on the flight(which there was), Singapore Airlines simply re-booked me. This might have occurred because the office in Bali where I could interface with a human face to face is now closed since COVID. I naively figured the ability to change my flight into my decision to go with Singapore Airlines as it does cost a bit more. I will still fly on them as they are superior to the other carriers by a fairly large margin, especially for my needs.

I was traveling with my 3 minor children, one leg I was seated two aisles behind them. On the longest leg I would have preferred sitting across the aisle from them, not behind. My youngest is 4yos. I understand airplane seating configurations are not the airlines problem but seating the one adult with a reservation apart from the minors was very difficult.

Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.

Our male flight attendant was top notch - wish I could remember his name. Boarding is never fun when I have to ride the shuttle to the middle of the tarmac and pull my carry on bags up the stairs to my seat. My knees are banged up and my shoulders give me pain, so the flight started off poorly. The seat leg rests don’t recline completely so that makes is difficult if not dangerous to get in and out of the middle seats. The entertainment system touch screens prevented one from seeing the options. They are old and the software needs to be updated. I was on six planes in the last two weeks and able to see the flight progress without any stress. Couldn’t watch anything else. I do like Qatar Airways, just not a fan of a few things.

Seat experience average as they use old 777 for must flights despite full load. Qr fares are higher than other airlines for same routes so they should at least upgrade the planes . Food is average and same dishes for months on most routes I travelled at least - the Arabian rice dish “Maqboos” on every flight for months - I am sure there are other food Arabian dishes ?? It’s become boring ! Crew is always good which makes up for these things but hey confirm us what we need

Being a platinum member, no attention given. No towel or tissue provided.

Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.

No towels or tissue and chocolate and mint provided before arrival

Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it

The made us waiting and held our passports and boarding pass making us miss our flights

Not impressed. Only allowed one carry on on such a long flight.

they give hard time at checking, they not allow computer bag or purse

The crew was fantastic and the over flight was perfect as well.

The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.

Very bad from ISTACC leg of flight specifically the seats. These seats are for economy not for Business class. I suppose when flying to a third world country you can fly any craft and no one questions it. I was very disappointed for that leg of the flight. This needs to change.

Plane was hot in our section of aircraft making it difficult to rest. We informed the staff but adjustments were not made. Seats were terribly uncomfortable- unlike the other long haul flights we have flown on Turkish Airlines. It seems both issues are due to plane being an older Airbus

Boarding at Istanbul airport is pretty good. The seats on the A319 are easily the smallest and tightest I’ve ever flown. I’m 1,82m and knees firmly against seat in front of me, as upright in seat as I could get. Very uncomfortable

The food was disgusting that only what i wanted to say

Definitely not a fan of Turkish Airlines, their seats are very uncomfortable. Felt very cramped up. Food was very poor in quality too, very little to drink during service.

I did not like the quality of the food and there was no snacks offered between meals.

Boarding via busess, like low cost airline. In their domestic hub. Insane!

Boarding from Accra was chaotic and disorganized. Otherwise, it was a good flight with good food and customer service

Amazing, great airlines to go in business class. Hospitality is amazing. Food is great and lounge in Istanbul is at another level.

Waited on tarmac 30 min before take off everything else was fine

Not the best overall, had challenges during boarding due to the weight of my carry-on (over 8 kilos). Interesting enough they don't check all carry-on bags. It was very stressful as Discover worker kept insisting, I had to check my bag. I finally was able to get an exception to keep my carry-on, however, I felt racially discriminated and embarrassed by this. The flight did not have WIFI access and the timing to connect between flights is not enough. As the flight leaving Philadelphia to Frankfurt was delayed, I had about an hour to make my connection. I had to run and ask people to let me go first during immigration and security so I could then barely make it to my next flight, and it was the same process on the way back. It was a disappointed experience overall.

This flight went smoothly and the economy plus free upgrade worked very well.

SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.

They don't really offer snacks or water as much. but it was perfect.

When we were boarding, we needed to go the desk and give the address of our final destination. While giving our address, I was yelled at because the woman at the desk couldn’t understand that I was giving her our US address. I kept giving her our street address and she couldn’t understand and she yelled “listen lady, I need your address. Just write it down!” I wrote down exactly what I had been telling her.

I missed it , and waiting for next flight when writing.

I liked that the chairs don't go back too far. I did not like the entertainment system, which was really terrible by industry standards. The crew were unpleasant. The main meal was terrible, the morning meal was quite good.

Wonderful crew on board. Unfortunately I was told I had to check my carry on small wheeled luggage because it didn't fit in the sample compartment in the terminal and then it didn't make it to my connecting flight and didn't arrive with me to Boston. While I understand not everyone's rollerboard luggage will fit, I don't think using that sample compartment is a fair/consistent way to do it because there were many other people in line to board with the same size piece of luggage as mine and I am certain not all of them would have fit in the sample compartment either. In the US when there is not enough space they limit based on first come first serve with people in line or they ask for volunteers at the gate to check their luggage which handles some of the problem. Maybe someone with a close connection (90 min, but the flight was delayed 20 min), for an international flight to the US isn't the best person to check a bag.

They run you late and make you miss flights… I have missed 6 in 1.5 years

Staff and crew where very nice and friendly. Just need to improve the timming om the meal and beverages.

Don't fly thru London Awful and huge U need 4 hrs to transfer cuz u have to tale buses to and fro from airplanes Bad business

Lost our luggage going to Spain. Missed our connecting flight returning to home

No gate was assigned until 5mins before boarding so left us running to find it. Then over 2 hours on runway. First due to weather, which was understood, but then over 1 hour for something that wasn't really a problem. Poor communication between ground control and flight crew. The flight crew was wonderful. British airways will be on list of airlines to travel again.

The mushroom rigatoni was very flavorful & made me happy. The flight team was accommodating and friendly & I look forward to using BA again in the future.

I wasn't able to request a special meal on the on line check in. I informed the cabin crew and they went out of their way to find foods I could eat. I am very grateful.

It was a pathetic experience. Booked Hindu vegetarian meal and they served chicken. Inspite of telling them repeated times, the issue was not resolved.

They denied us boarding on our scheduled flight and experienced significant disruption to our travel plans because of overbooking the flight!

Flight OK but they only loaded half of the checked bags on. This they only told us on arrival

Aircraft delayed for two hours due to a technical issue with the rear emergency exit door slide not working.