Seat width can be a bit wider. not nice that they charge extra for the window seats. online check in can be greatly improved. in other words, their online interface is bad.
I was very happy with my flight on ANA. The crew were excellent and very helpful throughout the flight. The food was also very good. The seats were comfortable and had excellent legroom. The headphone jack position was annoying, but that is a minor nitpick. The movie selection in the IFE was good, but the TV selection was lacking. Adding English subtitles to the Japanese movies and videos would have been very useful.
Seats had more space than expected. No recline, that is good.
The cabin was hot. I was sweating during the whole trip.
Everything was excellent except for the hot cabin during the two trips. Why would you keep the cabins cool hot?
Loved that leg room was great for economy, and food was definitely better than other American airlines, great selection of movies. My mom is happy.
Flights were late on every leg of the trip. Seating was narrow and uncomfortable, and food was below average. I complained directly to the crew, and ANA, and was offered no offset or compensation.
ANA’s service was great, and the flight was nice and smooth . They gave us updates and checking in and boarding was smooth and easy .
The whole flight in Economy was great, the crew were just amazing and the food was great as well
They did not have vegetarian options, but the staff did their best to accommodate me and hand wrote an apology and the number to call 24 hours before I get on the flight next time.
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
Food was great, Entertainment was bad, movies were not current and just did not have good variety. Granted I was tired so cranky might have played into my evaluation. Overall based on cost I definitely would fly them again. I am a million mile flyer on another airline, the service on JAL really beats all airlines.
Was in premium economy. It is slightly better than economy, but the way the seat reclines actually makes it harder to sit (the seat slides forward and the foot rest comes up - you can lie fairly well reclined but you’ll have to sit cross legged because there is no place for your legs to stretch out. Food is basic economy. Service was great. All in all good, but may make more sense to pay more for business or save a bit and just sit in economy.
Could had been better if they include in their menu some western food.
They 7 seats in one row for Business class while most business class for other airlines are 4 seats in one row. the seat was narrow. the Toilet was so smell, dimming light, no water out of faucet. Terrible.
Difficult to access advanced check-in online. No way to understand why it wouldn’t work. Call center not answering. Email for answers took days to respond, Kind service at the airport and on the flight made up for disappointing service before flight.
There were agents in Haneda that assisted us with our short layover, they actually escorted us from plane to gate! Amazing service and kindness maybe eclipsed other minor issues. I had difficulty with on line check-in and because I wasn’t able to do it we had to go to the airport without advance checking. They split my friend and I in seating arrangement twice. Food quality and coordination of entrees and side dishes was a little off. Seat comfort led me to posture where I had to lean backwards a little unnaturally, from an upright position
Courteous and helpful employees. Comfortable seats and temperature of aircraft . Did not need squid in my salad but glad to have the menu information advising me of what it was
Everything was great, except the Wifi, but that's understandable.
I purchased the ticket online and went to do online check in amd the app wouldnt let me. I went to the airline desk and they couldnt confirm my ticket in their system. I ended up having to buy a ticket from the airline directly and paying twice for the same flight. The app wouldnt lwt me check in the kayak purchased ticket until after my flight was taken off.
The plane was in Moline all night. Consequently, we assumed an on time departure at 8:15am. Unfortunately, and as is the normal case with United in Moline, we departed 2.5 hours late. When the crew came, it was discovered that there was very little heat in the plane. Seems this should have been checked hours before the crew arrived. Then when we boarded and the plane was to be de-iced, the United de-icing truck was not working! We awaited the American Airlines truck. All of this caused us to miss our connection in Chicago. My suggestion is never take United Airlines flight from Moline. We have been disappointed 80% of the time and have vowed to not take United again from Moline.
Old and out of date plane, it seem like every time I fly with united there’s and issue. We were delayed,
We took off an hour late due to arrival airport not having enough gates. That was followed by 1:30 wait to get our bags delivered for the entire flight.
We had to wait almost an hour for the wheelchair porter to be ready to pick up my mother. And when she arrived in Newark airport the porter was not there and she started walking with her cane and her poor mobility. When the Newark porter found her they didn't want to transfer her bags to the wheelchair for her.
Had a hard time finding my assigned seat. No attendants to assist.
Attendants zipped through cabin so fast hardly anyone got the water they told us we could have in the short flight. Nothing else was offered.
Checkin was painful and slow! Lady didn’t seem to know what was going on and couldn’t explain the delay. Seemed ahe couldnt see the computer scree and we couldn’t hear her talk through her mask.
Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.
Baggage lost and still waiting. Lack of communication. Expect more from our national airline
So smooth and easy! From boarding to arriving, we are very happy with our experience on air Canada.
I booked these flights for our group of 4 people several months in advance. On the departing flight, I checked in 24 hours before flight and was able to select the seats that we liked. On the return flight, I had no internet access until about 12 hours before flight, when I tried to check in, we were scattered all over the plane in middle seats which is absolutely ridiculous. I book all 4 ticket in 1 booking MONTHS in advance, the preassigned seats should be together, NOT scattered in 4 different rows in middle seats.
Good except for the kid kicking the back of my seat and then plyin a game on the touch screen
The boarding was very slow, worse at arriving. The rest was okay
We were able to change seats because of the wonderful Jacqueline in customer Service . My seat allowed me a bit more should we room but the seat was pretty narrow and I’m not a big guy. But I was completely impressed with the speed of the board I g process and the quality of the crew!!
Our Air Canada connecting flight to LAX was 45 minutes late which meant we could not make our flight from LAX to Aspen. Therefore we had to pay another $800 to get different flights so we would be home that day. So sick of late flights. Why have a schedule if you never abide by it?
Never made this leg of the flight since we rebooked through United instead. Did not make it to immigration/US custom due to the delay. Had to spend the night on our own dime in Toronto
Our flight AC 567 was delayed by almost 6 hrs due to mechanical falure
The seats on the plane and at Heathrow Airport are so uncomfortable
Gate closed way too early - over 1 hour before departure. Put onto next flight. Ticket had been changed without notifying us.
Much better than from Singapore to London, which was awful. London to ORD was business class experience expected. Friendly and helpful flight attendants, decent main course, delicious dessert, comfortable lay flat private seats.
Food was average. Better headphones seats were average at best.
BAD!!! due to delay I missed my connection in MEX, had to pay for hotel and new flight for next morning increasing my spent for $1,000 usd
The seats are incredibly uncomfortable. My luggage didn't make it on my flight from London to Nashville.
I flew Club World and was SHOCKED at how totally absent the crew were for the duration of the flight. So much so that we received no drink service other than the post-departure cocktail and that was it. Wasn't even offered tea/coffee and the in-flight attention was so bad that literally minutes before landing the one crew member for our row was scrambling to pick up left-behind water bottles, glassware, trash. And the rest of the crew had already stowed all carts, he was cramming the trash into the lavatory trash can and was stashing the glassware frantically in the galley as we were on final approach. He was so scrambled he left two overhead lockers wide open (that he'd opened) for landing. Unbelievable!
Not being stuck in the middle seat between strangers but that’s not the airlines fault
Late in leaving the US. Late in arriving in UK. 2 plua hous on ground in UK before leaving. Late in arriving in Spain. Didn't get our bags until the next night.
Horrible food and uncomfortable plane. One toilet was out of service.
