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Smooth boarding. I liked the pilots communicated potential turbulence upcoming.

Long wait before take off without an update for 20 minutes. Flight was good otherwise.

Everything was perfect except the pad at the top of the seat back. It pushes my head forward in a very uncomfortable position and it is not removable.

My flight was completely full. Making me very stressful with people walking around all the time. I believe airlines can do better for entertain people during the flight.

Short flying. The seats do not recline at all and very uncomfortable.

Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.

Flight departed owing to SFO TSA delays as well as incoming flight running late I know these delays are commonplace but when you’re flying long haul international the least that could be done is priority being given to customers in this situation I raced to the gate the plane was still there but NO UNITED AIRLINES STAFF in the surrounding area could seemingly provide effective support This coloured my view of flying with UA The actual flights were good

United airlines could be one of the worst airlines to fly with

Crew went above and beyond. I was able to upgrade to United Polaris within 24 hours of my flight departure for 30,000 points. Was totally worth it.

United service is way below par when compared with other airlines like JAL, ANA, or EVA on the same route especially for business class.