We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
In general ok, my only issue is that they had no hot items for purchase. I had very little time in my connection due to baggage/customs/TSA, thag I barely even had a chance for a stop at the washroom and buy water, to make it to my gate when they started boarding. I had nothing to eat because the trip started early, so I was ready to purchase, and they had nothing except for dry items like snacks. I had to purchase a mediocre, overpriced cheese and fruit board, instead of at least a pizza or sliders that I was planning on getting. Other than that, it was fine. But that’s typical Air Canada, to not have enough.
The aircrew was solid, the flight was chill, I had no issues. The gate agent was not the best. I was trying to use a military bag upgrade to move my bag from under the seat to the overhead bins and he told me there’s no overhead bins on the plane, argued with me why booking put a military member in basic economy (I don’t really understand this) and made it an issue to even try to help me stating I’d have to call reservations to get a bag upgrade. When every other agent with United can add it at the gate, this man couldn’t be bothered.
Short flight - no food understandable. Flight was delayed for over an hour. Overall, it was good.
Not the best. Mean. Didn’t give any value to me being a united silver member and lots of attitude.
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
Had a hard time finding my assigned seat. No attendants to assist.
Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
Changed flight terminals/gates twice. The staff and hospitality was good.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
Was very bad the cancel the flight after when we arrived to London
Much better than from Singapore to London, which was awful. London to ORD was business class experience expected. Friendly and helpful flight attendants, decent main course, delicious dessert, comfortable lay flat private seats.
1. I was charged 2 times for luggage at check in 2. It was NOT British airway the entire way - apparently American Airlines connected from London to Miami 3. Lost luggage in London- hopefully will arrive to. In short, nor a good experience
I never made this flight but the staff helped to get me rebooked (see previous review)
The seat was very uncomfortable. It helped to use the foot rest. Could not sleep because of the seat.
I will travel by BA only in future also. Only suggestion is they should give aisle seat in front near washroom for senior citizens
