Everything was good except food , food choices was very less. Washrooms were closed.overall good experience.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
Flight was delayed by baggage loading onto the plane. This was attributed to "inclement weather" (some moderate rain) which could be said to be beyond the airline's control, but the problematic part was that the plane was boarded and doors shut so that passengers sat in a cramped plane with rising temperature (full flight) for an hour. The airline was aware of the status of baggage loading, they could have deferred boarding to keep passengers comfortable.
This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.
We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.
Fantastic patience when one of the passengers behind me was an absolute horrible, horrible person and the girls just kept smiling and doing their job with patience and kindness. Well, done to the crew.
It was a middle of the night changeover, so we were all ready for sleep. Staff were helpful and managed a few hours sleep. Food options were good.
Didn't like much at all Nowhere near enough legroom, narrow seats. Aisles not wide enough for safe food trolley access and husband had his knee hit cos not enough leg room. Would take a lot to convince us to fly Singapore Airlines again which is a pity cos it was always our go-to airline
A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.
Once again the meal served was delicious - we got chicken rice
Would have been nice to have decaf coffee as an option, and perhaps a scone
New Zealand crew were attentive. We were not informed that we needed transit document to pass through New Zealand. A checkin employee helped with this for which we were thankful.
The boarding process was less than ideal. While I liked being greeted with “Kia Ora”, the rest of the process was very average for business-class travel — queue, crowding, no clear separation between economy and business premier. The aircraft felt old, even though I believe it was only 6 years’ old. Travelling in Business Premier in Air New Zealand is like sitting in a glass bowl. One can see everyone, and everyone can see others. Very bad structuring of seats. If you have a choice, fly another airlines like Singapore Airlines for business — I had the option, but chose this flight due to it’s departure time. Regrettable decision. I had opted for Vegan food choice. Very poor food as well as service. It is as if the chefs preparing the meal have little idea what nutritious, healthy and filling plant-based food is. And the crew were totally uncoordinated. In the main dinner meal, the first thing I was served was a fruit bowl, and then followed by other items. No mention was made that the fruit bowl (served first) was the dessert! And then after my meal tray was cleared another steward (not the one who served the main meal) comes around asks me that now that I had had the would like the dessert. I said yes, please. He went off and comes back to tell me discreetly that I’ve already had my dessert! He also didn’t know what the dessert was — and I guess it was the fruit platter that was the first item I was served. I was traveling with partner, who had similar experience. For her, they just cleared her table without offering dessert. Extremely poor coordination. The area behind the seats was extremely dirty. I just happened to use the overhead light to try and locate something that had fallen, only to be horrified at the dust, crumbs and all kinds of other particles. The only good thing about the flight was that when it ended, our bags came very very quickly. But that I guess is more to do with airport operations for Air New Zealands at Auckland Airport rather than the flight itself. I would think very hard next time I have to fly Business Premier in New Zealand, especially on Boeing 787-9NZM, which this plane was. Basically if you are selecting seats and find that they are at a diagonal angle, do not book this if you are looking for luxurious travel. Better off with premium economy or a good economy seat. The quality of food and service indeed was way below par.
Gate agent was fantastic in Auckland. They wanted to charge me for my two bags even though I was gold member with United in Tonga. So I had to pay for an upgrade. The meals on both flights had no vegetarian option. The only one item the salad was not tasty at all. Good thing I had brought my own snacks. The bread was white roll which is so not healthy. I think New Zealand air can definitely improve their food offering.
The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!
Short flight so no entertainment, turbulence so no food service - overall flight as expected
Great meal. Best seats ever! They need to teach other airlines how to do that.
Overall excellent but the Captain kept the seat belt sign on for far too long, especially at the beginning and end of the flight. It was 2 hours after take-off before the crew were able to start the service (on an 11 hour night flight, reducing our sleeping time) and the seat belt sign on went on during breakfast (90 mins before landing) and was not turned off again until we landed. This made for an uncomfortable journey of trying to limit fluid intake because it was unclear when the toilets would be available for use.
The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.
It was very nice. I will try to fly with Qantas whenever I can.
Terrible. 6 hour delay with no explanations and only 15 dollars in food credits. A disaster. I'll just leave it at that.
We paid for business class seats for the comfort that comes with that but couldn’t use the bathroom as it was full all the time.
Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.
Flight is overpriced. Quality of service is poor. Constant delays. This flight again was multiple times delayed. The relaxed and careless attitude of staff is appalling. People are busy and it does matter if we do things more efficiently than chilled out. Once the flight was ready to depart we had more delays due to the careless approach of boarding passengers. Food is highly processed with limited options and super unhealthy. Leg room is shockingly bad. Even the biz class is pretty bad. Coupled with the horrendous prices Qantas only benefits given Australia is their home market. Otherwise they are not competitive at all.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
Don't irreparably damage my luggage, don't stand around talking in the kitchen area of the plane when a passenger is waiting to speak to you, don't run out of a meal selection so have me end up eating bread for dinner. Lastly, regarding the code-share flight from DFW to JFK....STOP PARTNERING WITH AMERICAN AIRLINES - THEY ARE THE WORST AIRLINE IN THE WORLD! The delay, followed by another delay, followed by disorganized boarding, followed by stale snacks fit for a rodent, followed by a pilot who literally slammed the plane onto the runway when landing causing quite some concern among the passengers.
Enjoyed the flight with attentive flight staff. Thank you Qantas.
The flight was delayed over 2 hours. We had to wait on the plane and the air conditioning was turned off. The food was average and the cutlery was wooden!
Perfect. The flight was on time and the crew were very friendly and helpful.
