The seat in economy class and legroom in Singapore airline are narrower than Korean airlines! I don’t have that comforting feeling flying with Singapore air as in the past!
Loved the airline with the exception of their carry on limitations. They enforce a strict 7 kilo limit for carry on baggage which is ridiculous. We traveled from SFO to SIN with carry on with no difficulty yet when we checked in Delhi they forced us to check the carry on bags. The weight of our carry on bags were 11 and 12 kilos and while they exceeded the limitations set by Singapore Airlines they were well under weight limitations set by may other carriers. Interestingly my wife and I were each allowed two 22 KG bags to check in addition to the 7 kg carry on for a total weight of 102 KG's. Our total weight with the one bag we planned to check and our two carry ons was 46 kgs.
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
Food could have been better. Too many passengers getting up and down all the time.
Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them
Everything was great keep up the good work 😁, can't ask for more.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
Check in was easy through self-check-in kiosks just like domestic flights. Staff onboard were fantastic. Some "book the cook" good options weren't great, others really good. Entertainment options a bit limited to what I've experienced on Qantas. Overall a good flight though, especially for the price.
The staff on Singapore Airlines was incredible. I would like to commend LS Reuben from my SQ37 flight on November 19th, 2024, from LAX to Singapore, for his outstanding service and care. During the flight, one of my earbuds—brand new and valued at nearly $300—fell out and became lodged in the box controlling the in-flight entertainment system. I was understandably upset, but Reuben went above and beyond to assist me in this tough situation. Reuben demonstrated exceptional determination and empathy. Instead of suggesting we wait for an engineer, he immediately took action, spending almost 30 minutes searching for the earbud. He even got down on the floor to ensure it was recovered. His genuine concern and persistence made all the difference and turned a frustrating situation into one where I felt truly valued as a passenger. Reuben is a shining example of the remarkable service that sets Singapore Airlines apart. His dedication and willingness to go the extra mile left a lasting impression, and I want to sincerely thank him for his kindness and professionalism.
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.
It was terrible, I sat next to a person with a cat, I'm allergic to animal dander, my discomfort was extreme
Seats were really tight and the seat belts did not give enough slack.
I think they can provide the better food/snack option for the 4 hours flight. Drinks are fine.
Customer service at the gate in the flight was exceptional. On time. Aircraft and seat was decent. Thanks Delta. 💗
Crew was nice. Flight was timely. Seats could be better as well as the food considering it’s first class.
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
Was unsure of this flight due to high winds in CVG from Hurricane Helene. Crew did a great job of getting us to CVG safely.
I specifically picked out right side aisle seats because my left knee sometimes needs to be stretched. But my experience this trip was that the seats were shuffled and I lost those assigned seats, resulting in me having to sit in a much less desirable position for my comfort.
very professional and very attentive to my Special Needs as I required a Wheel Chair and assistance to board
Very noisy and careless crew on this overnight flight. They should understand customers want to sleep
The flight was delayed for 30 mins. The overall experience was good.
Highly impressive. On time. Smooth and fast boarding and disembarkment. Really great service
Overall, it was ok. However, the food was very sub-par.
The economy seats are much indeed roomier. Meals needs improvement.
flight delayed 45 mins - missed connection - 1 hr layover became 8 hr layover waiting for next flight -
Baggage delayed for 2 days and still chasing for reimbursement of basis items. Very horrible customer care service.
Food was hood for airline food with good poftion and variety in meals. Frequency of beverage service was very low and amount of soda with meals was inadequate.
bad… no veg food was provided eventhough i pre ordered special meal
UA28 was good service and meals. UA is upgraded, I would like to book for next flight by UA Thanks Liao
I feel bad, but Swiss airlines is not an airlines I will ever fly again. Their cabins are basic, seats are extremely uncomfortable, crew is a hit or a miss with service. What's worse is how they make you feel they are there to make money and not make your travel needs be met or make your travel a pleasure. They charge for 2nd bags, seat selection and felt like a budget arinines frontier/spirit airline attitude and approach. Their business class is from the early 2000s, basic. Additionally, planes going to India, are old, falling apart and not maintained. Even the crew mentioned this is typical of the airline having older planes going to India. Panels detached and loose or stuck with duct tape, seats scruffed up and dirty, seatbelts roughed up. The scariest thing was when I saw a window panel next to where I was sitting loose and dangling. The crew mentioned it's only cosmetic and assured the integrity of the plane was inspected by the maintenance crew. This is where they confessed about planes going to India being old. I UNFORTUNATELY would NOT recommend Swiss airlines to anyone and will NEVER fly with them again!
In general ok, my only issue is that they had no hot items for purchase. I had very little time in my connection due to baggage/customs/TSA, thag I barely even had a chance for a stop at the washroom and buy water, to make it to my gate when they started boarding. I had nothing to eat because the trip started early, so I was ready to purchase, and they had nothing except for dry items like snacks. I had to purchase a mediocre, overpriced cheese and fruit board, instead of at least a pizza or sliders that I was planning on getting. Other than that, it was fine. But that’s typical Air Canada, to not have enough.
Check-in at 4:30 am in the morning was very quick and efficient.
Delays from united along with Newark air space caused delays. But an average flight! Unfortunately we come to expect delays from the airlines.
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
Best part: It’s operated by All Nippon Airways. It’s quite literally comfortable, reliable and respected from boarding to landing each and every time. It’s perfection without extremity in lavishness — it’s how flying should always be!
Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
Comfortable as it can be for a basic economy seat. The TV screen on my 15 hour international flight went out after 1 hour or so and it never worked again. The food is very high in processed carbs and sugary items.
The seat seemed roomy, the service was good, everything was fine.
Air Canada cancelled my flight and did not issue a refund. Air Canada does not accept phone calls to their customer service line 888.247.2262 for rebooking. Aircanada.com is down.
Good airport. Good entertainment on the big flight. Did not have a good way to prop up or mount my phone/ipad
Very good once you’re in the system. The kiosk never works for passports
Overall, a good experience. The crew were not as friendly/helpful on my flight from Toronto to Nashville, but they were nice enough. I asked for a coffee about 45 min before landing, the flight attendant acted put out at the request.. apparently, they forgot about it and when I asked again they said it was too late. It was the only thing I asked for on the flight. Needless to say, it bugged me.
Boarding process was fast. We were seated quickly. Crew was young and inexperienced. Asked them about the hot meal - business class meal, and their answer was- No, you won’t get it. They were young and rude. I guess they will learn with time.
Owfull, arrive to my destination 4 days ago and still waiting for my luggage
The fact that we have to check in our carryons when we met the requirements and there was plenty of spaces near we sat was ridiculous
Long delay, slow boarding and exit. Subpar food quality. Crews are good and hard working .
Great service, friendly flight attendants. Boarding was easy. Food was airline food, nothing special but okay. Entertainment was great and overall experience really good. would fly with Air Canada again any time
There was a long delay on tarmac. The pilot kept us informed. The flight stewards were not entertaining or comforting. During the flight we received minimal service. Several food choices for purchase were not available at our seating of row 52. Only twice were we offered water for hydration. A half hour before landing teh pilot acknowledged that some passengers with connecting flights should tell flight stewards and they would help.. We had a connecting flight thand at should have had a 2+ hour layover and now would be less than 1 hour from departure. The flight attendant told us not to worry.. plenty of time. We did not get off the plane until after 6 o'clock. We are seniors (ages 74 and 72 ) and had to walk the length of the terminal to go thru customs and the length of the next terminal to departure gate for 6:30 a boarding call. We ran and were breathing hard and reached the departure gate by 6:50. We rate the flight stewards negatively...the pilot did his best.
