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4 stars

Family Concierge at Paradisus La Esmeralda

5th Av.. Corner of Calle 112, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 3900
9.6
Excellent
based on 13 reviews
13 reviews
Room type
Provider
Provider for Family Concierge at Paradisus La Esmeralda
Provider for Family Concierge at Paradisus La Esmeralda
Provider for Family Concierge at Paradisus La Esmeralda

About Family Concierge at Paradisus La Esmeralda

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Freebies
    This stay includes Wi-Fi for free

Boasting a private beach and outdoor tennis courts, Family Concierge at Paradisus Esmeralda - All Inclusive is a luxurious place to stay in Playa del Carmen. It provides an outdoor pool, a sauna and complimentary wireless internet.

The resort has 122 rooms and has been recently refurbished. Younger members of the family will enjoy their stay as there is an on-site games room and a kids club available. Leisure options at the resort include a beauty centre, water slides and a hair salon.

The rooms offer a DVD player and a telephone. For added comfort, bathrobes are also available.

Cancun International Airport is just a 45-minute drive from Family Concierge at Paradisus Esmeralda - All Inclusive, and a shuttle service is provided for ease of travel. 5th Avenue and Xcaret Archaeological Site are also an easy drive away.

Latest deals for Family Concierge at Paradisus La Esmeralda

Fri 22-11
Sat 23-11
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Family Concierge at Paradisus La Esmeralda

  • Private beach
  • Room service
  • Free Wi-Fi
  • Cable or satellite TV
  • Airport shuttle
  • Meeting/Banquet facilities
  • Internet
  • Laundry service
  • Laundry facilities
  • Hairdryer

Services and conveniences

  • ATM on-site
  • Room service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • 24-hour front desk

Basics

  • Free Wi-Fi
  • Internet
  • Air-conditioned

Laundry

  • Laundry facilities
  • Laundry service

Things to do

  • Beauty salon
  • Gift shop

Family friendly

  • Babysitting or child care
  • Playground

Parking and transportation

  • Airport shuttle

Media and entertainment

  • Cable or satellite TV

Accessibility and suitability

  • Lift

Bathroom

  • Hairdryer

Outdoor

  • Private beach

General

  • Storage available

Health and safety

  • Safe

Fitness

  • Tennis

Spa

  • Sauna

Reviews of Family Concierge at Paradisus La Esmeralda

All reviews are collected from real users with a verified booking made with KAYAK or one of our trusted external partners.

Learn how KAYAK collects reviews.

9.6
WonderfulBased on 13 verified guest reviews
10.0Solo
9.6Families
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9.7 Wonderful
Pros:We booked the family concierge master suite bedroom for our family, we travelled with a 2 and a 6 year old. We had a fantastic week! The staff was phenomenal, specially our concierge, Mario. They were all very attentive to our needs and helped us plan our vacation. Mario even helped us get some medications we forgot from outside the hotel. Having whattsapp on your cell phone is a must to better communicate with the concierge. The food was great! We liked most Fuego, but also greatly enjoyed Mole and Bana. We had the tasting menu at Passion. Even though this restaurant is not part of the all-inclusive it is reasonable priced and the food is fantastic and the staff very attentive. The beach can have some small rocks here and there and there is an area that is corded off because of large rocks, but there is plenty of sandy beach to go around, didn’t feel beach shoes were necessary at all. They do a great job of cleaning out the sea weed that forms sometimes throughout the year. Learn to use the Hobit catamaran early, it is great fun. The tennis pros are also quite knowledgeable, you can book them for a lesson if you are a tennis fan as myself [for a fee]. Our 2 and 6 year old also had a great time. The hotel has quite a few activities planned for the younger ones throughout the day and there is the option of droping your kids off for a while [you can also hire a nanny] but we didn’t use either of these options, however we did take them to some of the activities ourselves [treasure hunt, face painting, euro bungy, sand castle]. The family night shows are very good too, we specially liked the “noche de los muertos” celebration, the “divas” and “Michael Jackson”. You can also access all the restaurants and facilites of the adults-only Paradisus La Perla which is next to the Esmeralda, walking distance. Would definitely repeat the experience sometime in the future.
Cons:Some of the room furnishings had wear and tear, nothing major.

Location

5th Av.. Corner of Calle 112, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Mamita's Beach Club2 km
  • Muelle Navega2.4 km
  • Parque 28 de julio2.8 km
  • Playa principal de Playa del Carmen3 km
  • Calle Quinta Avenida3 km
  • Yucatek Divers3.2 km
  • Aviario Xaman Ha4.1 km
  • Playacar Golf Club5 km
  • El Camaleón Mayakoba Golf Club5.5 km
  • Parque Natural Tres Ríos8.1 km
  • Parque Xplor9.4 km
  • Xcaret Park9.8 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Family Concierge at Paradisus La Esmeralda

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Family Concierge at Paradisus La Esmeralda

  • Where is Family Concierge at Paradisus La Esmeralda located?

    Family Concierge at Paradisus La Esmeralda is located at 5th Av.. Corner of Calle 112, 3.2 km from the centre of Playa del Carmen. Mamita's Beach Club is the closest landmark to Family Concierge at Paradisus La Esmeralda.

  • When is check-in time and check-out time at Family Concierge at Paradisus La Esmeralda?

    Check-in time is 15:00 and check-out time is 12:00 at Family Concierge at Paradisus La Esmeralda.

  • Does Family Concierge at Paradisus La Esmeralda offer free Wi-Fi?

    Yes, Family Concierge at Paradisus La Esmeralda offers free Wi-Fi.

  • How far is Family Concierge at Paradisus La Esmeralda from the airport?

    Family Concierge at Paradisus La Esmeralda is 19.5 km from Cozumel. Family Concierge at Paradisus La Esmeralda is 47.1 km from Cancun.

  • How does KAYAK find such great Family Concierge at Paradisus La Esmeralda hotel deals?

    KAYAK scours the web for all room deals available at Family Concierge at Paradisus La Esmeralda in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Family Concierge at Paradisus La Esmeralda and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Family Concierge at Paradisus La Esmeralda.

Nearby hotels and places to stay

Closest

See more nearby stays
3-star hotel
79% cheaperHotel Sol Playa8.9 Excellent (22 reviews)0.08 kmSnorkelling, Restaurant, Bar/LoungeS$ 106+
5-star hotel
Royal Service at Paradisus La Perla0.14 kmFitness centre, Free Wi-FiS$ 689+
46% cheaperEco Luxury Executive Suite - Infinity Pool0.38 kmAdults only, Outdoor pool, Free Wi-FiS$ 279+
3-star hotel
93% cheaperHotel Punta Esmeralda8.4 Excellent (640 reviews)0.55 kmOutdoor pool, Room service, Free Wi-FiS$ 37+

Cheapest

See cheapest stays in Playa del Carmen
3-star hotel
93% cheaperHotel Punta Esmeralda8.4 Excellent (640 reviews)0.55 kmOutdoor pool, Room service, Free Wi-FiS$ 37+
3-star hotel
79% cheaperHotel Sol Playa8.9 Excellent (22 reviews)0.08 kmSnorkelling, Restaurant, Bar/LoungeS$ 106+
46% cheaperEco Luxury Executive Suite - Infinity Pool0.38 kmAdults only, Outdoor pool, Free Wi-FiS$ 279+
5-star hotel
Paradisus La Perla – Adults Only8.2 Excellent (253 reviews)0.55 kmPrivate beach, no minors, snorkellingS$ 543+

Most recommended

See most recommended stays in Playa del Carmen
3-star hotel
79% cheaperHotel Sol Playa8.9 Excellent (22 reviews)0.08 kmSnorkelling, Restaurant, Bar/LoungeS$ 106+
3-star hotel
93% cheaperHotel Punta Esmeralda8.4 Excellent (640 reviews)0.55 kmOutdoor pool, Room service, Free Wi-FiS$ 37+
5-star hotel
Paradisus La Perla – Adults Only8.2 Excellent (253 reviews)0.55 kmPrivate beach, no minors, snorkellingS$ 543+
5-star hotel
Royal Service at Paradisus La Perla0.14 kmFitness centre, Free Wi-FiS$ 689+

Good to know

Value for money

10.0

Distance to city centre

3.2 km

Nearest airport

Cozumel

Distance to airport

19.5 km