Book Payless hire cars in Boston

Reviews for Payless in Boston

Recent reviews

Traveller rating

Wonderful

9

Very Good

5

Good

4

Okay

2

Fair

6

Mediocre

0

Poor

26

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get the carcustomer service

car availablegreat price

car smelledgreat value

car was cleansaid they would

friendly staff

2.0

Dirty car not full of petrol as it stated it was, no license plate on the front, no water in the windscreen washers and charged me too muchReviewed 1 Jan 2024

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8.0

Takes too long at Boston Logan airport. Vehicle was goodReviewed 19 Oct 2023

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2.0

Car was very old with no viper working properly.Reviewed 29 Sept 2023

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10.0

Pros:Vehicle, drop-off, friendly staffCons:Long line for pick-upReviewed 14 May 2021

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10.0

Pros:Staff was friendly and drop off was greatCons:Only 3 agents working pickup for 3 companies. Took a long time to get carReviewed 11 May 2021

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2.0

Cons:The pick up in Boston was horrendous. Waited 30mins for the shuttle which by then was packed even by pre-COVID standards. ZERO safety protocols in place. Then it took another TWO hours in line to get a filthy car with multiple warning lights activated. No thanks.Reviewed 1 May 2021

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4.0

Pros:Check out was quickCons:The car smelled like cigarettes. The agent gave me the car that had been given to another customer prior. It took a long time at the airport to pick up the car due to the unorganized system.Reviewed 21 Apr 2021

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2.0

Pros:I need a refund, as my plane arrived late and the car rental company was closed.Cons:Pay refund to customers quickly and not hold their money with no services offeredReviewed 31 Mar 2021

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4.0

Pros:Easy drop offCons:Be careful - the car I got smelled like Marijuana because i guarantee you someone smoked in it recently.Reviewed 9 Nov 2020

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5.2

Pros:the car was unclean at allReviewed 8 Nov 2020

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9.6

Pros:The staff was friendly and helpful.Cons:Pickup and drop-off at Logan Car Rental is really difficult in terms of knowing where to go in. It's very confusing. Once I actually found the appropriate areas, the process with Payless was great.Reviewed 22 Sept 2020

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7.2

Pros:Upgraded from compact car to a Mitsubishi Outlander, which was the only positive of our experience.Cons:20+ minute wait in line at Boston Logan, on top of 40+ minutes just for the associate to help us?!!! Their name tag said they’d been there for 15 years, but they were slow as molasses and had no care for us and did not make me feel valued. There were no Payless reps at their airport (what?!!!), so a random other person had to try and come help. When we FINALLY got our car over an hour later, we drove it 2 miles only to have an emergency notification come on saying “Pull over safely. Car will stop soon” WTF?! So we drove back, got back in line and waited 40+ minutes to be helped by another terrible associate who didn’t care about us. Once we finally got our second car, it was 2+ hours later and no one even apologized for the inconvenience. I already called customer service, and they said “oh okay we will get back to you in a minimum of 5 days”Reviewed 10 Sept 2020

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More

• What is the most popular car hire from Payless in Boston?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Payless in Boston.

• How many car hire locations does Payless have in Boston?

  Payless has 1 hire location in Boston. Take a look at our Payless hire location map to find the best car hire near you.

• Does Payless have a car hire location at the airport: Logan Intl airport (BOS)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Logan Intl airport (BOS)?

  Yes